I got a flat when I was driving to work and I went to Firestone because they had 2 of my tires in stock. I was planning on getting 4 but they said they can put in an order for me. While they were working on my car, they told me that 1 of my back struts was leaking. Mind you I have a 2007 car and there is no reason for it to be leaking. They said they needed to special order it and that I would have to pay for it in advance. I agreeded not knowing any better. I got home and I explained how I had to pay almost $600 for my car and he said he would call and tell them to cancel it. When he called they told him that the part was ordered and paid for (with the money I had to prepay for the part). Then when they installed it, instead of taking 2 hours, it took 7. They also found that I needed an adjustment. Do not go to firestone! They take advantage of girls who look like they are not sure about cars. After they did my alignment my car is shaking and driving to the right. When I called to get them to fix it, I was left on hold for 10 minutes then hung up on and when I called back I was just told to bring it in and they would get to it when they could. As if the over 1000 that I spent there didn't matter. Very very unhappy.

I brought my 2001 Nissan maxima into Firestone for an oil change and for them to see why my car was running rough. After my car was in the shop for almost 4 hours, they called and said I needed all new spark plugs( at 29.99 EACH), 6 ignition coils, and a mass air flow censor, totaling $1800 for parts and labor. I told them that I would like to take my car somewhere else for a second opinion. When I brought my car to another shop, the mechanic at this shop informed me that I just needed one ignition coil replaced for a total of $150 including labor. I had the other shop fix my car, and they informed me that Firestone had added 3.5 quarts more than needed into my car, he suspected that they didnt even drain the old oil, they just added more. I will never take my car to them even for a simple oil change, and anyone who reads this should do the same unless you feel like throwing all your money out the window.

First time at Firestone . My godparents have a credit there. They wanted to give me birthday gift to get me new tires for my new car. Strike 1, there prices are way too expensive! I have one of the smallest tires. (93 toyota camry) Strike 2, horrible customer service no hi, hello, or be with you in a moment... Strike 3, they suck at time management they should'nt accept walk-ins if they have an attitude, and are rushung because they were closing in an hour. But i needed new tires to travel later that night. Strike 4, i drove to concord later that night, got to concord, as soon as i park my tire goes flat and is balled around my hub cap! This is the same tire i got done 4 hours ago that day! My godparents were pissed because I took a picture and showed them i could have got into a bad car accident that night! Strike 5, came to firestone with my car on a spare, showed them a picture they totally tried to ignore me and deny the situation! Finally they gave me a new tire for free with an attitude. I will never go to firestone again that was a huge turn off for me.

Mileage on my Prius has NEVER been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion HR tires installed. The "HR" must stand for "huge reduction" -- these are the WORST tires I have ever owned.

Lousy wet-road traction to boot. Stay away from these dogs...

On November 5, 2006 in “Good Faith” I purchased Fuzion HRI $64.99, 40, 000 miles limited warranty tires for my 2002 Chrysler Sebring LX from Firestone Complete Auto Care @ 4920 Washington Avenue in Racine, WI. Last Saturday October 24 my brother-in-law noticed that the tread on the front tires had worn down evenly a great deal and the back tires were also on that same route. I took my car to Firestone on October 25 to discuss the problem I was having. I’m not sure of the young associate’s name but I believe it was Joel. He was so rude, telling me it could possibly be a tire rod causing this. He scheduled an appointment for me on Wednesday, October 28, but I had to reschedule to Saturday, October 31.

My uncle and I took my car in and Doug Gardner was the technician on duty. I explained to him what my concern was and what my warranty stated. He took my car in and checked the alignment told me my alignment was off. My uncle told him this would not have made the car tires wear evenly if this was the problem. Mr. Gardner came back and told me he had “4” Fuzion tires in inventory the same as mine and he could put these on my car. I told him fine. He came back and told me they did not have the tires. (If you have them in inventory, but can’t find them –I would think someone’s stealing from the company). So he told me they could put Champion HR BL $97.99 tires on my car in place of the Fuzions. I stated ok. He brings me a bill totaling $172.98 (which in the beginning I paid 190.69 for the Fuzions) was was the warranty setting in? I explained to him I was not paying that amount I have a warranty. My warranty stated I pay for taxes, stems and disposal fees. Then he stated I would pay the $83.98. After looking @ my bill instead of prorating the tire repair and replacement he charged me full price, parts and labor. I’m seeing that Firestone does not live up to their commitments/warranties. I do a weekly clean of my wheel covers and tires I noticed that all “4” of my center caps were “CRACKED”. This was not like that before I took my car in. Someone cracked my caps and I’m expecting Firestone to replace them. Maybe they were upset because of the difference in price I paid for the tires. But this is not my fault. I’m expecting for Firestone to address this problem and correct it. I’m waiting to hear from you by November 30, 2009. My back tires are almost in the same situation and I really don’t want to deal w/the Racine store again, but I’m expecting this rectified.