Recently in (March 2009) I received a letter stating that my Mileage will expire April 2009 (failing in the letter to state on what date it expires and not given the consumer enough time to plan for a trip). So, I went to my account on April 28 and I found out that my mileage expired April 3 09 I have 0 miles balance - They technically took away all my mileage balance - over 90K worth of a business ticket by misguiding (me) - giving me an open ended date to react and by changing the rules of membership without sufficient time for anyone to make plans to use their miles. I feel they are very unfair, unethical and fail every aspect of customer service.

After calling them several time, finally spoke to a manager and he explained that many people are in my situation - but their is nothing they can do, even though he basically admitted their mistake. I Know it is a lot of mileages, but I have better things to do then waiting 40-45min each time on the phone to speak with the most incompetent customer representatives.

So, Flying Blue Members BEWARE - the company is dishonest and bound to fail on the long term.