I recently cashed in some miles for travel from Asia to UK. I made the booking over the phone and was told it would be 60, 000 miles plus taxes etc. I have since been charged 80, 000 miles as - apparently - the rules changed on April 1st. KLM have admitted it was their mistake, twice, but refuse to refund the miles. I was then verbally told they would refund - but they have changed their mind. Consequently - i have lost the equivalent of a £2000 ticket - even though they admit the problem was created by themselves. I have better... read full review »