FPL in Palm Coast. Within the past month we have handed them over $800.00. We gave them almost $600.00 of it first and then they showed up like a week later and disconnected our power over what they said was an additional deposit. That day we borrowed the $250.00 and paid it and they turned the power back on. Now two weeks have passed and without first receiving a normal bill, we receive a final notice for almost $200.00 DEPOSIT. We have a couple of days to come up with it and we can't. When we called to ask why we're getting another deposit, they said the last time wasn't a deposit. This is on top of them continuing to try to take money out of my mother's bank account and causing the check to bounce... after she asked them to stop! (this is why they said they billed us that deposit which they now deny was a deposit!) They claim she didn't request them to stop automatic billpay but she did. I was sitting there when she requested it, I know she did. Anyway, when someone figures out how to sue them, let me know, I'll join you. [email protected]

Well, I hope this time worth, since I started my contract with the FPL compani I realized too many good tricks they have to get a great profits from people that ignore how this kind of business work, special the hispanic people, I had an experience since the begining where this company does not give the right information to the people in the case of foreing people, when I started my contract with the FPL the staff of the compani never told me that I had to pay a deposit of 200 dls. after they sent me a final notice, because thats the best way to start burning your record, making look the customer as a late payment customer, I spoke with the representative customer and a lady of it's staff told me that I might lost the deposit and that I should wave it. After I explained all the reason why I didn't send my deposit they tried to seem like the good company giving me one more chance. after certain time to be paying on time my bills, when was the time to recover my deposit the FPL company told me that I was a bad customer and that most of the time I was late in my payments and that they could not get me back my deposit by virtue of such late payments, when I told them that I had all my records up to date, they were reluctant to get back my deposito to my pocket. After severals calls and hours of been hanged on waiting for their response they decided to get my deposit back. no mentioning that at the begining they told me that the deposit was to be kept by them for a space of 6 months, then when I called them to recover it, they told me againg that that was 1 year, and after the year were 23 months and so on, till at the end I could see it in my hands, of course that they sent me a threat final notice that if I were late they were to shout off my power in case that I were late in my payments. well, after certain time I decided ti ask for an extention of 2 days because of this bad economi, you know what I was arepented to doit, no matter what but they charged me 1.65 dls., just for these days that I requested as an extention, they gave me 20 days grace, howerver I used just the next day to pay my bill cause what I was needing was just one day. furthermore I've been realizing that in most cities council most time do meeting to discuss about the increases of rates, over here in this city seems that no government body governs over this company, they raise the rates every time that they wish. no matter that taxpayers be on time on taxes any way this sort of companies are doing all what they want, seeming to be hand to hand with the government. and we are talking that there are hundres of hispanic people that is suffering the same or worst, of this kind of unetical business.

For the first time I tried to make an online payment using my Credit Card, things have been tight for us, just like the rest of the country.

My choices with FPL were only Master Card and Discover!

No Visa.

I would like to know why they do not accept Visa which is the only Credit Card I own and with times being as hard as they are I cannot get approved for another card.

I dont know many people who own Discover.

I thought the whole world was M/C and Visa.

Very angry! I phoned and did not get an answer. Emailed Customer Service to see if there is an explanation!

Still Waiting

I have had numerous problems with FPL in recent months, the worst happened today, I recieved a final notice pending shut off, my bill was due 6/23, I attempted to pay this bill everyday for 5 days starting 6/19 through western union speedypay, ( FPL's Credit/Debit payment processing). I Continuously received the error " This card is not allowed". I have used this card several times in the past, at one time charged $16.00 fee, which is supposed to be $3.25 or $3.95 over and above the amount of payment. After recieving the final notice I attempted once again, only to receive the same error.
I thought maybe my balance was low on the card, not the issue, I had more than enough funds to cover my payment, the card I was using was a pre-paid debit card that had been used before numerous times. I tried another card that Is owned by WESTERN UNION, ( they are the ones I pay to load the card with funds), again DENIED. I called FPL to complain, all they could say was "We apologize sir, Western Union no longer accepts Visa"
WHAT?? No one could tell me this the first time I attempted to make a payment?, I had to spend over $20.00 in ATM and Pre-paid load fee's to transfer money and spend 4 hours at a local bank to open a checking account to pay this bill. I have had several problems with FPL, I am unemployed and have informed them that I am the only person with an income. That means nothing to them, THEY DEMAND YOUR MONEY, BUT ONLY UNDER TERMS THEY SET! I have never had ANY utilility reject any form of payment!! At one time several months ago, I requested an extension with a partial payment, informing them that I would pay the remaining balance within 3 days, I was told the extension with a partial payment of $46.56 was granted with no threat of disconnect as long as the remaining balance of $53.65 was made within 3 days, my power was shut off the next day, I have a $266.00 deposit with them, and now have been billed an additional $56.00, due in one week. My bill never goes above $150.00 a month

FPL has monopolized many area's of Florida, they need to be stopped!

Anyone interested in starting a petition to the Governers office of Florida, please e-mail me at [email protected]

I am aware that deposits are required at the time of hookup.. but, $640 for a deposit is unheard of... I am a mother of four and have a daughter who had a heart transplant and is on medications that have to be refridgerated..I was floored when they told me I have ten days to pay the balance..I fought hard and was able to get an extension..but, I still haver to pay $200 every two weeks for a month and a half on top of my normal bills... Are you kidding me...I asked why the deposit amount is so high..She stated it goes off what the average bill was for the individuals who lived there BEFORE me..So basically I am being punished for there high bills..Thats nuts..So then she proceed to tell me they also use credit as a source...OMG!!!who in this time has good credit after the jobs loss, and housing loss..I lost my house to foreclosure last year and of course my credit now sucks..what happened to a community coming together to help eachother out..don't you think the higher up at the power company could have a heart.. after all my daughter had to get a new heart at three weeks old and she has never done anyone wrong like these power companies are doing...I hope they realize, they are not just hurting parents..but, children as well...sincerely, DeAnna Hooker