I recently received a Finpix Z20 Fd camera. This included bonus accessories. I received the accessories however there is no USB cord for my camera to plug into the computer. I contacted the technical support and received the most horrendous service. Before I could even tell the first rep what my issue was they transferred me, the next rep did the same. When I finally explained the situation to a rep she told me to mail in the part that didn't work with the receipt and they will send me a new one. I told her I don't need a new one, I never received one. She then informed me that I need to mail my receipt with a letter stating what I need. This was awful! From such a big name company I would expect better things. Its not worth my time to go through this.

I will be returning my camera.