I have been receiving calls from an agent at Furnmart in the collections department due to late payment of monthly fees for products obtained from Furnmart Botswana Station branch from a Mrs. Moeng, who is decidedly rude and unprofessional in her conduct. It seems as if I signed a contract with the above lady and not with Furnmart the store. She calls to berate and ridicule me and threaten to come and extract said goods herself in person. Whilst I acknowledge that payment is late, I do not appreciate receiving calls that ridicule my person, and direct personal attacks against the reasons advanced for delayed payment. In addition, the said agent has resorted to calling simply to hurl her latest insults and then hang up before I am given a chance to respond. Completely unsatisfactory and unprofessional conduct