I have a 1490T GPS and subscribed to Garmin's quartely map update sevice. When I went to update the maps I started receiving an error message that the unit could not unlock the maps. I called Grmin customer service and in the process of correcting the problem the unit completely locke up. I was told to send the unit in and turn artound time would be 2 to 3 weeks. After 4 weeks I emailed customer service and received a message apologizing for the delay in returning the unit and it would be shipped out in a couple of days. Ten days later I called regarding the status and was again told that the unit had not been shipped and due to the inconvenience it would be sent out express and I should have it in 2 business days. I am not holding my breath yet. Poor example of American business practice.

After just a coupler months my Garmin failed to produce a sound. I was told to return it for a replacement. I was lead to believe that I would get a new device, but the replacement was a "Newly Overhauled" device; someone else's previous problem was not exactly what I had expected..