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Eagle Advisor
August 17, 2009
Traffic Subsriptions refund
Garmin Customer Service is terrible!!! I have been fighting with them for 3 months to get a refund of $49.99. The online system for getting a subscription for traffic alerts for my 660, didn't give me enough information to determine which of the 2 offered was correct for my unit. With a 50/50 shot, I of course chose wrong. After a few days of fighting the unit, I called and then was told that I had the wrong subscription. The subscription I needed was $10 more and they would process the refund immediately for the incorrect purchase. I went ahead and purchased the correct traffic alerts subscription, installed it and it works fine. Now 3 months and counting, I still do not have my $49.99 credit back to my debit card account. I keep getting told it may take months for the credit to appear. What a load of BS. They took my money in seconds from my account, it should only take seconds to get it back! I recently had a refund from another online company and I got money back from them in less than 24 hours. After about 6 emails back and forth, I'm ready to step up my action against them. Anybody else have a similar issue with Garmin?
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March 26, 2008
Fraud / Bait and Switch
Thes guys are frauds.
I ordered a Garmin Nuvi 660 and withing an hour I received an e-mail to call their 800 number to verify the order. When I called I was transferred several times and finaly spoke with a very smart mouth individual. He asked for my order number which I had already given twice and after giving it he asked if I had any questions. I said no. He then informed me that I had to purchase a map set as the unit did not come with maps loaded and would be no good to me. I asked how much and he said $59.95. I said Garmin dosen't sell the unit without maps. He replied, You are not buying from Garmin, how do you think we can sell them so cheap. I replied I don't need the maps. He said your order is canceled. I said I did not cancel my order as I want the unit. He hung up.
I called Garmin to verify if they sold unit without maps and was told no.
I called TCP s back and was put on hold for a few minutes then a female cam on and asked my order number. I gave it to her. I was put on hold. In a few minutes the same person I had originally spoken to came on and asked what I needed. I told him I had spoken with Garnin and again told him the unit came with maps and I still wanted it. He said don't waste my time and hung up.
Don't waste your time with these people thay are scam artist from the word go...
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