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Bruster52
September 9, 2010
Product Support
I purchased a Garmin Zumo 550 in May 2007. I only use it for a month each summer for motorcycle touring. This means I have used it for months. On my last trip one rubber soft touch control button fell off. Without it the unit cant be used. The button is a 10 cent item. Garmins only repair option is a $180.00 exchange unit. No parts are available, and they wont simply replace the button. I spent $850.00 on this unit, and treat it very well, its in mint condition. I feel strongly that I should not incurr this type of expense on a unit which has very little use. I have asked garmin to reconsider there policy but they wont budge. I do not recommend Garmin products soley due to there limited repair policy
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talisigoldwinger
July 14, 2009
Item Never Received
I wish I had found this complaint board before ordering from Lorimer!! I truely believe they are scam artists!! I made an online purchase from them June 1, 2009. My credit card was charged June 6, 2009 and as of today (July 14, 2009), the merchandise hasn't arrived. I have called many, many times and have gotten the runaround from more than one person. Each time I was assured that the merchandise had been shipped. On July 8, 2009, I called and requested that the order be canceled and was told it would be. July 13, 2009, I called again because there was no credit for the item on my credit card. I was told the item had been shipped and I could return it with a 15% restocking fee!! NEVER, NEVER buy from these crooks!!! As of July 14, 2009, the item still hasn't arrived. If it hasn't arrived by the end of the week, I will be contacting the New York City Better Business Bureau.
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