I purchased a disk from them. The disk arrived DOA. I requested a return, sent it back (at a cost 40% of the original cost) and they sent me another drive. This one also came DOA and was refurbished. I do NOT buy refurbished disks. Their policy is to play the send-a-bad-disk game until the customer is overwhelmed by the return shipping requirements and cost buildup. I am a return customer who has spent nearly $1000 with them. No more. Their "customer service" rep Kim is one nasty person to deal with.

GearXS recently ran a summer sale where they sold "Mystery boxes". These boxes have become popular purchases online and contain one or more items in them whose MSRP is higher than the purchase price. Generally this means clearing out inventory of odds and ends but customers can get very lucky occasionally. I signed up for the mystery box and paid an extra $20 to get something bigger and better. I wasn't worried as they clearly listed "100% satisfaction guarantee" and other paragraphs about being able to return the box of goods if unhappy. What I received was about $20 (MSRP) of junk. Broken items, useless items and small gadgets you'd get for signing up for a credit card (usb, flashlight, etc.). When I tried to get a refund it took them a month to approve it and another month to reply about the refund going through. But I did not get a refund. What I got was an e-mail telling me to call a number to apply store credit to my account. I have no interest in store credit and the original item clearly stated that I could get a refund. I understand that it is easy to be unsatisfied with a mystery box but these items were junk and they would not honor their statements.