I ordered a Black Onyx and Diamond Men's ring on December 05, 2010. This is a custom made ring so I understood it would take 10-15 days to process. I paid $25 for express shipping because it was for a birthday gift on December 28th. Well after no update emails I called customer service on December 23rd. The woman that answered advised me she would send a request to the customer's department and I would recived an email by the end of the day. Well I did not receive an email but on December 27th I received a call from them advising me the Onyx stone was recevied damaged from there vendor. My options were get a refund or they could re-order the stone. I chose for them to just re-order the stone because they advised me they should have it the first week of January. I asked if I could get a discount or be refunded my shipping becasue of this. The woman advised me they could refund my $25 shipping but then it would just be shipped standard and not priority. I just said ok but though to myself does she actually think they are doing me a favor by doing that. Well now it was the middle of January and no updates from the company. I called customer service again on January 21st. I received the same response as before "I will send a request to our custom order department and you will receive an email by the end of the day." Well guess what no email. On January 26th I logged in to their website to see if my status has changed and it says the ring has shipped. At this point I have not received any sort of update email from them or an email with the tracking information. The next day with still no update I sent them an email asking for the tracking information. They were very speedy in responding to my email with the tracking information. To this day I have still never received an automated email from them or is a tracking number located in my account on there website. I received the ring on January 29th. I opened it and was very unsatisfied. The ring was very light and hallow. Plus there was a dint on one side of the ring. I am just keeping the ring because after the experience I had with them I never want to deal with them again. Also if you read there website for a custom order I will pay a 20% restocking fee plus they will deduct the shipping from the return amount plus I will have to pay to ship it back. BEWARE BEFORE YOU MAKE A PURCHASE FROM THIS COMPANY!!!

I purchased a men's white gold topaz ring from Gemologica. They said that the ring lists for $525 and sold it to me for $310. The ring is hollow inside, very thin and very very cheaply made. The stone even wiggles! When I sent them an email asking them to let me know where this ring lists for $525 they replied that I can return the ring. To return the ring I need to pay them a 10% restocking fee plus what it cost them to ship it to me, plus I need to pay for shipping back to them. Please do not buy from Gemologica!!!