I filled out a web order for a free sample of their e-cigarette product. They called me November 13th and I have yet to receive my kit. Tonight I called the number they had given me, 866-700-8565, and reached the supervisors desk for a call center but they do not sell this brand. He told me to call on Monday from 9-5, he thinks there is a side group or something that is running this operation. My 10 days expire tomorrow (I found out today it is 10 days INCLUDING transit time and not from receipt of order). You must call within the 10 day period to get an RMA number for return. They will not except the return without the RMA nor will they issue an RMA if it is over the 10 day period. My card was charged the $9.95 and I've no doubt they will charge my card by Monday for the $99.99. PLUS, and this is from the web site Terms & Conditions " ...you will be enrolled in the Smart Plan automatic shipment program, which will automatically send your refill cartridges and free bonus gifts every thirty days and bill your credit card $59.99 plus $14.99 S&H. Simply call customer service at (866) 700-8565 to cancel your enrollment at any time." I'm going to call my bank and prey they can stop the charge from happening. Also on the Terms & Conditions, by filling out the web form, they authorize themselves to divulge ALL information you gave them: phone, address, e-mail and name. What a fool I was, I never fall for these cons, this is the first and last!