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Agne
June 1, 2011
Refusal to refund money
I opened an account with Global telelinks in 2008. Still date I have been recharging my account to just keep it active. Oflate I have not been using their service and hence called to cancel my account. At that time I am been told that I will lose all my balance (roughly $65!!) and nothing will be credited back to me. Itseems this is as per their policy where they will only refund the recharge amount within the last 3 months! This is ridiculous and I am even more frustrated since none of this was told by the sales agent. Every time I confirm before recharging about the cancellation & every time they tell the same - 'You can cancel anytime and get a full refund back'. These people have no ethics and take no responsibility for what has been done by the sales department. They just want to sell and do not provide accurate details at the time of sign-up and it is us the - Customer who gets penalized. I have been following up so many times and each time it gets routed from one person to another with no end result. And in the end they just tell we will look further into this matter and get back. That never happened so far.I am just so frustrated with this service but cannot afford to lose so much of my hard earned money to such a cheap company.
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guptakvs
March 16, 2011
Global Telelinks Cheats all of us
When these horrible cheaters called me for advertising their produce, they told me 3 C / min and once i took the plan of 27.5$ they gave me only 585 min which is almost half of the talk time they told in the begining. Now if we call and ask for justice they say that, representative did not this change and bla bla.. NEVER EVER TAKE GLOBAL TELE LINKS *********** I RECKON DO NOT GO WITH THIS SERVICE... THEY DITCH YOU AND TRAP YOU..
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rakess
September 14, 2010
bank details
i tried to top up £10 and it didn't work as i entered 10 but thinking it may be in pence so i entered 1000 and gave me hell £100 deducted from my account... wtf.. i got shocked... their service is shit..
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Liz Masih
August 22, 2010
Unauthorised use of credit card
Hello, I have an account with Global Telelinks but have not been happy for quite a while with their service. My intention was to use my remainin balance and close my account. I have constantly been harrassed with phone calls from them regardless of the fact that they know that I wanted to close the accoutnt and had no intention of topping up. I went to use my phone this morning and instead of less than 60 mins (which is what I should have remaining) my balance was over 300 mins. Having checked my account online I see that there is a top up of £15 on my account on 20th August which I know I have not made. Someone has done this without my knowledge and permission and I am livid. How dare they access and use my credit card without my permission. I again checked via web chat with one of their staff who confirmed that indeed my account had been topped up with he said £25 on 20th August. I told them that I had no knowledge of this transaction and he continued to say that it could be a technical error and that he would pass my details onto someone and they would get in touch with me. I am not happy about this at all and so far no-one has got back to me. I would like to take this further as I am not happy about this and would like to know how to take this further. I am just in the process of contacting my crdeit card company and informing them of this transaction made without my knowledge or permission. I would be gfateful if this could be looked into and someone get back to me with further information and what else I can do about this.
Regards,
Liz Masih
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tapati
November 15, 2009
credit card fraud charge
Punit Arora customer support person from global telelinks New Delhi Branch office ( India ) has charged my credit card without my authtorization $200.oo which has been deducted from bank account.
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nfb
October 7, 2009
Harassing calls
Various members of the staff of Global Telelinks (an internet telephony provider) keep calling and despite the numerous requests to stop calling they continue to harass.
since the company is based in India, does anyone know what legal action can be brought to stop this company from makingharassing calls?
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Prabhat1
October 6, 2009
Global telelinks - Awful service
I topped-up my account with 50 SGD, with a guarantee from your agent that I will be getting 1200 min of talk time.
After getting the account recharged for 50SGD, I was getting a message that I have 728 mins in my account. I immediately called up the agent, and I was told that as soon as I finish 728 mins, I will be getting additional 472 mins, as part of the plan.
However to my disappointment, I didn’t get the additional 472 mins.
I called up the agent again, to understand the problem. But to my surprise, the agent doesn’t remember anything that he committed. Rather, he was almost saying that I was lying to him.
I then called up the helpline, but no one cared to address to my concern.
I am highly dissatisfied by the professionalism shown by the company
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KRS
August 31, 2009
Repeated Calling / Harrassment
I get more than 3-4 calls from this company every single day and despite of telling them that I am not interested in their products they just keep calling and speak in a very bad tone.
I will officially be launching a police complaint against them with every possible legal agency to have them pay for the nuisance they are creating every day.
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Mat
July 30, 2009
Fraudulent charges
Global Telelinks has been charging money without asking us. It has happened twice to us consecutively. When we call them they say thier system is down, it must have been a system MISTAKE (a mistake that repeats everytime!!! and they do not do anything about it). The people in the company have no decency to talk. They do not have time to listen to you. They promise that they will rectify the mistake and call back. BEWARE they are FALSE PROMISES. There is no one who is answerable. Once you give them your credit card number, they have access to everything. BEWARE!!! You will waste your energy and money.
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Raghuraman
July 5, 2009
Fraud
I had initially subscribed to this international calling service in 2005. This service expects to renew or top up subscription every 3 months to remain connected. This was not made very clear at the outset. Every 3 months someone from this company would call me and offer me extra minutes which appeared lucrative. However, I realised that my minutes kept piling up and I was unable to use them and hence I informed them that I am unwilling to top up since I am not using up all the time provided. After a lot of argument, I unsubscribed from this service in 2007.
I was approached again in March 2009 for subscription upon which, I was assured that there is no time limit for use of the credit. With this assurance, I subscribed to this service only to find out that I will still have to do the same top up every 3 months. Upon enquiring of this they have not provided me with a satisfactory explanation and £20 worth of time has been revoked.
I would be grateful if you could intervene to ensure that this does not happen again.
Dr.G.Raghuraman MBBS DA FRCA
Consultant in Anaesthesia and Critical Care Medicine
Heart of England NHS Foundation Trust
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