Dear Jessica, The condition that you have described herein is one that is completely and totally unacceptable to us. Quality control is a critical element of what we do, and a process that we take great pride in and built our reputation on. We have made best efforts to demystify who you are in order to collect more complete details of the claim, and most importantly to make it right for you, up to and including a refund. We have not succeeded but do indeed encourage you to reach out to us for support. Unfortunately we have not been able to find any clients named Jessica Jewels. If the anonymous and cryptic nature of this report is out of embarrassment or frustration, please make no mistake that we foster an exceedingly customer-centric culture and will exhaustively work to make things right. 70% bad emails is not okay in our book, and the quite the opposite of our typical client experience. This scenario is covered by our promise and guarantee. Your representative Brian, or any member of our team, will be happy to coach you on best emailing practices and help you to address any list related problems, as well as to troubleshoot the potential of content or delivery system related issues. Please note that there are non-list factors that impact the delivery rate of an email file. We would love the opportunity to help you to work through any issues and see to it that your experience and feelings about us are positive and glowing. If this is a false post from a competitor, shame on you. Alternatively, please do call Brian, or if you feel more comfortable doing so, please call me directly at 888-305-3144 any weekday during normal business hours. It will be my privilege to personally help work through this with you. Kind regards, Keith Lando