Dear Jessica, The condition that you have described herein is one that is completely and totally unacceptable to us. Quality control is a critical element of what we do, and a process that we take great pride in and built our reputation on. We have made best efforts to demystify who you are in order to collect more complete details of the claim, and most importantly to make it right for you, up to and including a refund. We have not succeeded but do indeed encourage you to reach out to us for support. Unfortunately we have not been able... read full review »