The phone number for the company does work and has worked since March 2009. There was no wait time and I spoke with a person. The rules of the order are online but most people do not read them. They were also included on a sticker with the products and it does tell us the next charges and shipping. HOWEVER, most people do not read al lof that and think they are getting alot of pills for free-1st mistake. most people call to cancel their next shipment and think cancelling makes sure they cannot charge the $80-2nd mistake. The marketing on this product is very misleading. Most who pick7-14 day shipping do not get it until day 14 or later and then get $80 charges in 10 days. Those who do not receive anything still recieve charges and have the product reshipped to them. By this time the consumer is angry about charges and does not want this anymore, too bad - they are sending it out. YOU MUST SEND THIS PRODUCT BACK WITH A TRACKING NUMBER from the post office, or UPS. IF YOUR PACKAGE IS NOT SENT BACK WITH A TRACKING NUMBER - IT NEVER GETS PUT IN THEIR SYSTEM. It doesn't matter if your mail carrier swears they had to receive it, they will claim it WAS NEVER RECEIVED. If you send it back without their authorization number - THEY WILL NOT REIMBUSE YOU WITHOUT A FIGHT. Make sure you keep a copy of ANY number they give you - cancellation number, authorization number, the name of the person you spoke with. You need this information in case of any problems you may have.