I recently visited your Hagerstown Golden Corral & the food was horrible. Plus to top it off the next day I ended up with a upset stomach. I said the chicken didn't taste quite right & when I talked to a heavyset big chest manager with dark hair he told me it was fine. When we went back up an employee told us the chicken was old & green but the manager told them it was fine & to just cook it. Something about their food cost issues so he wouldn't let them throw it away. Are you serious?! I was outraged about this. We then went to the salad bar & it was a filthy mess. The ladies were talking to each other & would not assist us at all. They kept just talking about how they needed raises. I just wanted some food replenished & I never got it. The final straws were my server on her cell phone & i couldn't get dirty plates picked up or a drink refill. I then talked to another manager who was a foreign man & he at least got those things taken care of for me. The other heavyset man was just standing up front by the register talking to the young girls. As we approached the dessert area we all just stood their & laughed. It looked like they just had a bus of children raid them. Since the restaurant wasn't that busy we knew this wasn't true. They had many signs up but not the item on the bar. When we asked someone there for help, a girl named Michelle she just replied I'm doing what I can. She never even asked what we wanted or filled anything. By then I just wanted a cup of coffee & a roll. Guess what. Server on her phone again & talking to a big bald male server just laughing & not taking care of us again. How ironic. A new store & you all are horrible. What a shame...

I visited the location above with my wife who is 35 weeks pregnant and my 3-year old. While getting our food, we accidentally dropped a serving utensil on the floor. We picked it up and no employees came about to offer to take the utensil, so we put it on the side of a table. Then the general manager Kane Wright came and scolded me for putting the utensil back with the food. He went on for a good 2-3 minutes in front of a crowd. Instead of offering to help or take the utensil away, he scolded me for something so minor. He finally walked away, shaking his head, and said "OUTRAGEOUS" several times. I was totally shocked, embarassed, and shakened by such incident. I walked away and 10 minutes later after the situaion eased, I asked for his name and card. He went off on me again. He told me to walk away because he didn't want to hear what I had to say. This is an outrageous incident out of nothing for several reasons.

During lunch at the Golden Corral, I received a phone call from my mother that she had just found out from my stepdad's doctor that he only had just a few months to live. My mom was upset, which made me upset..AND then the sad news was upsetting as well.

I was so upset by this unexpected news that I could not finish eating, although I had just started eating right before the phone call.

I asked the waitress if I could get a doggy bag for the food that was on my plate. She said it was against company policy. I explained what had just happened and she still said she could not give me a doggy bag. I asked to speak to the manager. The manager came to me to see what my complaint was. I told her that I was too upset to finish eating and that I really needed to leave but didn't want to just throw my food out. I had paid $10.00 for lunch. She said it was against company policy. She said that it was Buffet and I was not allowed to carry out food.

I even asked her to show me the company policy manual of where it states that a consumer cannot take their "original" plate of food home with them in a situation like I had. She would not show it to me.


By this time, I was really upset; I asked her what would happen if I got up, walked out with my biscuit in my hand and was eating it as I walked out the door.

She said "You would be stealing". I asked her "How would it be stealing when I have a receipt of where I had paid for the food". She said because it is posted that you Must eat in for buffet. I told her to just keep her biscuit and her doggy bag and that I would go to Ryans from now on.

I think this is very insensitive to consumers especially for the high price for lunch! I told a few people at Ryans about the incident a few weeks ago and they told me to make a complaint AND they also gave me a doggy bag for my leftovers!!

We come through the door, the wife and I, get charged $24.00 right off the top. You know boom? Straight out of our bank account in seconds.
The chicken, and the wife and I love chicken, was fried with old oil. The breading was grease soaked, bloody near the bone. I wasn't about to even try it.
The steak, which I had, and I like it rare, I had cut off a 1/2" thick by 6" long piece of fat, leaving a 1-1/2" x 6" tid bit that practically required a chainsaw to cut it, it was so tough.
My wife had to cover the little plate with our cornbread with a napkin, due to dust being stirred up, from a waitress sweeping up crumbs from an adjacent vacated table, just because shes allowed to do this.
When we sat down with our food, my disabled wife had to make 2 full trips to the other side of the building just to find dinner rolls. Besides being disabled, she has a gastric bypass, so she gets the stares, becuse she's forced to eat about 1/6th compared to the other 1 or 200 people there. So economicaly, its a waste for her to come there. Needless to say our food was cold by the time we got dinner rolls.
Has facility ever been in trouble with the law before. When it used to be located in another city recently, the answer is YES. If I'd mentioned these issues to management, would they heed...NO. Would I accept a free dinner if offered...NO. Will I take a refund if offered...YES. Will I ever come back or refer my friends? I think you know the answer to this.

11/21/09 at the Golden Corral in Tallahassee Fl. Noticed the baker was not wearing gloves. He kept wiping the formed dough on his dirty apron. After while he reached up under his hat scratched his head pick up more of dough roll it around into a ball and place it on the tray. The manager talking on his cell phone was also talking and laughing with the baker as if nothing was wrong. That happened in the front area were everyone could see, what is going on in the area not in public view. The whole thing was sickening, left resturant immediately.