I used Good Sam for years and felt safe knowing they were there when I needed help. Then, one day, I booked a camp site for a month but the serpentine belt broke and I needed help. I called Good Sam for a tow. Long story short, they could not find anyone to tow the RV (no problems in the past;--why not? After HOURS of waiting, I called tow companies, especially the one they always used. I asked them if they towed RV's - yes, they did. But not for Good Sam as they don't like paying their fees. I called Good Sam back & fussed with them, reminding them I have not needed a tow in three years, enough time for them to be able to tow me now. It was 11 pm before I finally got my tow. You think $300 is too much for a tow? It took the man over 1 hour just to get it ready to tow (there are special things you must do in order to tow motor homes without damaging them). I wrote Good Sam, emailed them, called them - I never got an apology and worse, I BEGGED for assurance this would never happen again. NOTHING. I severed ties and told them it was like losing a family member I liked them so much - STILL NOTHING. It USED to be a good company - NOT ANYMORE!!

My problem is with the "Good Sam" RV club. They are in the business of selling worthless extended protection plans. They sell you this plan when you buy an RV that is 10 years old or newer, for 10% of your purchase price. I had a claim the first year. The jacks wouldn't work. They denied the claim. The second year I had a claim leaking air bags. They denied it also. I appealed to the department manager, a man named Scott, who said, "you don't really expect us to pay out money on an 8 year old rv, do you? He upheld the denial and suggested I not try to place any future claims. I'm now out the $2300.00 I paid for the plan!