We ordered 3 pairs of ugg boots on-line from greatwears.com. When they arrived, one pair was too large. I emailed the company about returning the boots and they said they do not take returns. Their warehouse is based in China which I was not informed. After several emails, I did secure a mailing address and their approval for returning the boots because I said I was going to cancel the charge on my credit card. They advised me not to do that. They said to return the boots and they would refund my credit card. After spending $22 to return them to China, the refund never came nor did any responses to my emails and inquiries. Companies like this should not be allowed on the US internet!!! They rob customers. I never received my money or the boots back!!!