I purchased a greendot card with $160 on Thur May 19th 2011. Went online as i normally do to activate the card for one time use, however, the website changed a bit and I clicked the wrong button (the proper button is now in small letters and discrete) and the activation was cancelled as the system thought I wanted a refund!! I tried again thinking it was a minor issue to no avail, so I called the customer service number on the back of the card and they said they "APOLOGIZE BUT THERE IS NOTHING THEY CAN DO", but refund me. I had a deadline to make a payment by the following day, I'm in a new City and do not have an address I can receive mail at (in fact, part of the funds were to facilitate and address to receive mail and correspondence while I settle in).

I asked them to get me someone that could help resolve my issue by issuing me a different card number (since I could make my payments online) or transfer the funds to a different card I can go buy or something... But they (call center in Philippines) said all they can do is send an email to the corporate office in California and I should get a response within 24 hours. It's Tuesday May 24th and I haven't even got an email confirming they will contact me.

In addition, I was able to get their Corporate escalations numbers 86 652 4611 and called it over 5 times, and each time it said they are having a high volume of calls so I should leave a message (which I did) and someone would contact me within 2 business hours (again, this was Fri, it's end of business Tue now!). It seems the number is just a dummy number to fool people into thinking they will get somewhere while they hold on to your money (to borrow against or show their investors and being capitalized or something).

I am still waiting for a call or email, and have no idea if I will even ever get my $160 back or what!