I bought these machines in sept. by jan the teflon was peeling and bubbling. I subsequently threw them out and sent and email to GT Direct telling them what a shoddy product they are selling and requesting a replacement. They proceeded to send me and email back saying they would be happy to help me for a fee of 14.95 each unit (29.90) for something i've already spent 70 bucks on that turned out to be defective... I then called an overseas customer service number only to be faced with the same speech except the person on the other end stated that because i bought them in 2008 and it is now a new year that is the reason for the new shipping charges... BS... anyway, I should not and refuse to pay additional charges of any kind because their product is defective... they should replace at their cost.