two weeks ago I booked a hotel through 18oohotels for two night stay in london. it then came about that this agency has seized trading due to legal issues, of which none of their customers were informed of until they checked their hotels. i rang my hotel and was told that it was in fact gtahotels.com that had made the booking for 1800hotels.com and that it was gtahotels.com who then cancelled by booking two days prior to arrival with full cost of stay taken from my credit card. I have tried on several occasions to seek assistance from gtahotels.com on the matter as they dealt directly with the hotel and it is only them that can help. I have rang numerous times to be switched from one member of staff to another, they confirmed all my details last week regarding the booking and now this week they are denying there ever was one...I have just gotten off the phone with them for the third time today in which the member of staff who i was told could help me in this case hung up when i was asking for assistance. For a world-wide company with apparent high standards i find the behaviour of their staff shocking.

My wife thought she got a great deal on an Orlando Hotel using gtahotels.com but when we checked in we discovered the hotel wanted to charge room tax. Now I find we could have been worse off, as others using this service have discovered they had no reservation at all after paying otels.com (apparently related to gtahotels.com).

We were promised quick action when we called their 800 number, but so far have no action from them. I would not deal with them again.

Company info is below:

New York Office: 330 West 38th Street Suite: 1004
New York, NY 10018 USA
Toll free: 1-888-210-2543
Fax: 1-208-279-0060

Istanbul Office: Cumhuriyet Cad. Adli Han No: 279-281
Harbiye Istanbul 34373 TURKEY
Toll free: 00-800-1511254
Fax: 44-207-681-2080 / 90-212-225-4272 / 90-212-230-3701

Ater booking a trip to Hawaii for the end of March, 2009 through GTAHOTELS.com and receiving a confirmation and a voucher from them, and a confirmation from the ResortQuest Beach by e-mail, two weeks after I received by e-mail a cancellation notice from GTA. stating that my reservation was cancelled because there was no room available. It was a LIE because I received confirmation from the Resort. After telling them that they said it had been a computer glitch and they they were sorry and that I would be reimburse the money I had paid them. But nothing for my non-refundable flight expenses even if they were at fault. WHAT A REPUTABLE COMPANY WOULD DO THAT? Anyone thinking of booking a vacation anywhere, be aware of them because we were around 170 peoples that were SCAM once more. PLEASE STAY AWAY FROM THEM!!!

Canceled our reservation without accomodating us at an other hotel after our full payment was made on our credit card. The company stated that there wasn't any room available at this hotel, wich is a lie cause we talked to the hotel directly and we do in fact have a confirmation number from the hotel. After talking to a sales rep. from gtahotels.com they informed us that there was an error in the prices online when we booked and that they do not want to give us the accomodation for the prices we paid nor do they want to book us an other hotel.