I bought a computer from this company a year and a half ago. It took me 5 months of diligently calling to finally get my computer they said that the shipping addresses were messed up and this happened to hundreds of costumers! I never got anywhere calling the costumer service department. I eventually looked them up in the yellow pages in their home town and got through to a supervisor who finally got my computer sent. I also looked them up on the better bussiness bureau and found that they used to named; According to information in Bureau files, the ownership of this firm had operated in a partnership as Incline Guaranteed Computer Finance, now Guaranteed Computer Finance, until December, 2006. They changed named because they had so many bad complaints they have an f rating on the bbb site i linked the site above to show this information This company needs to be stopped!!! I have the number for cnn i am calling to see if they will do a report! We must all work together to keep this company from doing the shady dealing that they do