Two weeks ago my dog peed all over the leather sofa. Called, claimed within an hour of the incident. They said they would have to talk to corporate and get back to me. Today, I called back, checking in on the status (because I hadn't heard from them) only to find out they contacted corporate right after getting off of the phone with me for the second time. I've been in touch with them all day, finding out more: they won't give me corporate's number to speak with a higher-up, nor do they know if they can help me, even though in the warranty for my couch "pet fluids" is covered. Shady, shady business practices. Trying to get a refund on the warranty, seeing if this will go over as badly as this whole fiasco has.