I recently (June 6, 2009) purchased a FXRG full face helmet at a H/D dealership in Bay City, MI. The was a malfunction with the visor release, it broke a the visor can"t be put back on the helmet. Keep in mind the helmet has never been worn except for a test fit a neither H/D or the dealership is willing to replace the helmet, instead I have too wait 2-3 weeks for H/D to decide what they want to do. Talking to CSRs at H/D they throw out a smoke screen a don"t allow you to talk to a supervisor to attempt to resolve the problem. It's easier to get service at a G.M. dealership than it is to solve a problem at H/D. One final note the FXRG is the top of the line from H/D, costing over $450.00, for that price, you think it would work, or H/D would help the customer resolve the problem.