I purchased a boat 4/16/2004 with a service contract refund guarantee. It was a 48 month service contract, if there were no claims on it during this time a refund could be request after 4/16/2009, up to 30 days. I requested a refund and still have not received my check. I've called National Administration Services twice, they say it is being processed. They tell me it's in the hands of the insurance company. They also say they have no contact with the company to check on it, they just are administers. When I asked for a number for the insurance so I can contact them, they say they do not have any information. That sounds a little bogus to me!!