I spent over $3000.00 on my site. In 6 months, this is what they have done – “whiteexpresscabulance.com” - two of the pages are “coming soon”.

For 6 months all I did was baby sit the designer. If I wanted ANY one thing done to the site, I needed to repeat it 3 to 4 times before the designer did it. The design that is there now is what I personally put together on Photoshop and sent her. The original design she made was a gray box with black text and our logo on the top. I gave her all of the text for every page and she wrote it with no punctuation and with lots of misspelled words. It was written like a text message. After she put the design I created onto the site and fixed most of the mistakes, she told me that I need to approve the part of the site that she did so that somebody else would come in and finish the two pages that weren’t done. I approved and she disappeared.

It has been a month now. I have written and called every manager and customer service and technical support. Last week I finally got a response from somebody via email. He asked what I need done on my site and I told him. He replied letting me know that he is going on vacation for 2 weeks and that he can start when he gets back.

I called to cancel everything and get a refund. The girl told me that they cannot make any refunds for any reason, even if its something that I paid for and they didn’t do. There is over $1200.00 worth of things that I have paid for which are not done. She also said that they cannot release the files for the site so that I can have some other designer complete it. The only way they can release those files to me is if I pay them 12 months worth of hosting which would be $360.00. That’s $360.00 for yet another thing they don’t actually do, making it $1560.00 instead of $1200.00. I have not done it yet, I figured I would warn people first and show my site before I have a real designer finish it.

Overall the designers there have zero artistic ability or interest in your website.

The managers do not care about you or your site, as long as they have your money.

I had order a web page with two browser names to go to that page, they told me that it was a miss spell the first time then the second time was told they would pass on the message to another department, now is a month and they just had not done so far what they promise!

I spent over two thousand dollars for 2 sites with the above company and the sites look like crap. The forum is not original it was taken from mybb for free but they charged me so much. Customer service can mislead you into spending money into getting things that they cannot even design. They have so many complaints on them everywhere so beware of this Company. I know another person personally who have the same problem because I was introduce to Heritage by that person before the site was done.

This is the worst company I have EVER dealt with. I've had my website with them since 11/08 and seriously this company is a joke. A 5th grader could have come up with a better website. And when you get to complaining, they just pass the buck and tell you someones working on it and will call you back. I am soooo fed up with these people and I have spent a fortune.

On Jan. 13th I paid my 50% to get a web site designed and a data base built.

Since then all that has happened are more contacts from sales people to sell me upgrades for my to be web site.

I am told that my project has been submitted to a programmer but one has not picked it up yet. I have asked for a timeline and what the hold up is. No one can tell me when the work will actually get started or why it hasn't been started.

So today I emailed the ceo, my contact and his manager requesting this information and informing them that i will need a full refund tomorrow if they can not give me a satisfactory answer as to when they will start building my site and data base.

I feel three and a half weeks after paying for the web site is already way to long to have to wait before they will even start the process.