As I mentioned when I spoke to you, Kaitlin did not mention a drop fee of $125.00 the first I heard of the fee was from you. I see you went ahead and charged me anyway.

I am sending a copy of this email to Hertz to let them know is the kind of customer service I have received from this location. Just so you know, I charge will not come from my pocket. My company will pay the charge, so it's no benefit to me. Your staff should be more honest when dealing with customers.

I will not rent another from Hertz and I will let this experience be known to the rest of UGL-Unicco's employees in hopes they feel the same and choose another vendor.