I purchased an HP laptop which was against my better judgment as I had previously purchased an HP desktop that never performed up to par from the beginning but I was assured by the sales person that the notebooks were of good quality. Seven months later the laptop simply stopped working, can't bring anything up on the screen, technical assistance says it's the processing unit and had me send it in for their "HP Total Care" warranty coverage.

What a crock! Total care, they never turned the thing on to verify its functionality after "replacing" the PU, if they even did, because the laptop is the same as when I sent it in. It's tax season and I need my information from this laptop and I've already waited a week for its return. Now they say they can't do anything until I send it back to them again; it doesn't matter that they never fixed it in the first place, that their quality assurance is non-existent. They don't care. Their customer support personnel are rude and condescending.

I'll never ever purchase another HP product! Their printers have been good but I wouldn't give these losers 5 cents of my money ever again - you can at your own risk.