While still well under warranty, and after umpteen phone calls to their IT team (which seemed to be in India and much of what was said was alas, incomprehensible .) I was finally told to ship it to their repair group in Texas. That's when things went from awful to nightmarish. After being without a laptop for 10 days, it was finally returned but still couldn't be used via WI-FI. Dozens of calls to their crack IT team, again mostly incomprehensible, led to one tech telling me I'd have to pay a fee to upgrade to a higher -level of IT expert to discuss the fact that it couldn't pick up Wi-FI. Since I was unwilling to pay yet MORE to repair their damaged goods, the tech suggested taking " it down to pre-factory levels", which left it basically unusable. I had to pay a private IT expert to come to my house to take a look. What he discovered is that when the laptop went to Texas for "repair", the crack team there removed the Wi-Fi card and didn't replace it before shipping the Pavillion back. That's why it wouldn't hook up! I'm no big electronics fan but like many, have accepted the indispensability of the whole thing. I've lost hours and hours trying to get a working Pavillion, and also lost work opportunities which are connected to computer access. These people should be subjected to a class-action suit. If anyone knows of something like that going on, please post here. I've had to focus on a host of other priorities such as serious health concerns, and have not had time to waste still more hours on Hewlett Packard Pavillion rip-offs. Will try again once I get through some urgent business. Till then, do yourself a favor: Stay away from Hewlett Packard products altogether. Above all, don't buy their notebooks.