While still well under warranty, and after umpteen phone calls to their IT team (which seemed to be in India and much of what was said was alas, incomprehensible .) I was finally told to ship it to their repair group in Texas. That's when things went from awful to nightmarish. After being without a laptop for 10 days, it was finally returned but still couldn't be used via WI-FI. Dozens of calls to their crack IT team, again mostly incomprehensible, led to one tech telling me I'd have to pay a fee to upgrade to a higher -level of... read full review »