Amana refrigerator purchased in 8/02 stopped cooling. We have a 10 major component warranty for the product. Called for service and was informed that warranty was cancelled, that I would have to call store for verification. Store verified and stated that verification was sent to service company and should show up after 24 hours. Many phone calls and hours later I am still trying to get service on said refrigertor. I have escalated to the the customer relations department at the service company (GE Assurant). I have emailed my service contract and bill of sale showing that warranty is in deed still in effect until 2012. Still no reply or service. I will never buy from HH Gregg again and will warn everyone to beware.