I purchased a stove and refrigerator from HH Gregg on Sunday 11/30/2008 by personal check. The only reason I purchased these appliances that day from HH Gregg was because of a promised delivery of the next day and a good price. I even had to run home, 45 minutes away, to get a check because their credit machine would not allow for a $3000 debit card purchase(???) AND the salesman Quinton told me they only had two available. On Monday 12/02/2008 I was called to say they had my delivery, great, but wait, only the stove was to be delivered, what happened to the frig? Sorry, NO Frig on the truck. When I called the store they informed me that was a special order and it should be listed that way on my sales receipt(it wasn't) and the salesman should have known this was the case, according to HH Gregg, this order will take at least 7/10 days. I was upset but decided to wait because now it would take me at least two weeks to get my money back anyway. Sounds like that was their intentions, once I purchased their appliances with a promise of next day delivery your at their mercy to get them delivered! I was called back and told they would deliver my appliances 12/06/3008, great it was earlier than expected, WONDERFUL news! They did arrive, at the end of the day(waited all day) they installed the stove and the Frig but as they went to leave I noticed it had a dent in the front door, I told them it wasn't acceptable. They asked what I would take to keep that one. I told them I didn't want a dented NEW refrigerator($2100) so they took it back. I had to wait until Monday to have a new one ordered. The following Saturday 12/13/08 they attempted to deliver the second Refrigerator. This time the back plug was missing! So now we are still without a new refrigerator. Not to mentions my old one was sold twice and I had to empty it twice and put all the stuff back in each time. Then having to call the person and tell them I had to wait to sell it AGAIN(they gave up buying my old frig, can't say I blame them!) I called the store and was told by Jerome (the manager) it wasn't their fault what was delivered inside the box, they have no control of that. What kind of appliances does this company sell??? Scratch and dent and rejects???? I went to the store to cancel me order. I was told by the Manager Jonathan they don't show any other available in the warehouse but he would give me a definite answer within 24/48 hours on a good one and would do whatever it would take to keep our business. Well guess what it has now been three days and no one has called me about when I will get a refrigerator. Of course Jonathan was not in! I called 12/17 to cancel my order and conveniently the manger is out to lunch(at 3:50 PM?) and he is the only one that can cancel my order. I called customer service and their response was the same! I have never been so aggravated with a company in my life! I finally got a call from HH Gregg, they can get me a Refrig after Christmas, thanks but NO THANKS! Do not do business with this company, save yourself a lot of aggravation! They will tell you anything to get your money and you have to jump through hoops to get it back! It is now 12/29 and I still don't have my refund. I went to Lowes and got a refrigerator in three days delivered to my home without and problems what-so-ever, they were wonderful!

HH Gregg Lied to me and does not stand behind their customers! BUYERS BEWARE! Extremely poor customer service!

My wife and I purchased a JVC 32" Flat screen (model # LT32P679) TV from HH Gregg on 8-13-2008. We had some concerns about the durability of the TV since we have a 3 year old. The sales person Jason Hake was very kind and promised us that the TV was covered 100% under warranty for one year. I then specifically asked about the screen and if it would scratch and he said that he has never seen one scratch but the manufacturer’s warranty covered the TV 100% so we should not worry. We were satisfied with that answer and purchased the TV.

On December 3rd we discovered a scratch on the screen of our new TV. So I called the store to find out how to get it repaired. To our extreme disappointment we were told that the screen is not covered under any warranty and that we were out of luck.

I then asked to talk to the manager of the store and the manager said that his sales person knows better than to tell costumers that screens are not covered and that he doesn't believe me.

Well, I don't like being called a liar and I asked for the District managers’ name (His name is Larry Keller). I called his office and was told that he doesn't deal with costumer complaints and that I will have to take my issues up with the store manager.

I have been in business a long time and have never been treated so badly. And for a district manager to not take my call is extremely unprofessional.

I would like for HH Gregg to replace or repair my TV AS PROMISED!

Washer caught fire before ever using and HH Gregg won't deliver a new one without charging me a fee of 70.00 and GE won't repair it even though it's new and under warranty because they don't have anyone in my service area - GE told me to find my own service provider and have them contact GE to discuss terms of payment - can't find anyone because all service providers say that GE doesn't want to pay for warranty work.

HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57 TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they cant fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldnt help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV with extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit! HHGregg sure wants you to buy the extended warranty but will do nothing to help you after that...

HH Gregg sells you extended warranties and will do nothing to help you get your TV fixed or replaced. For about 2 months now I have had no TV. The repair man said Hitachi does not make the board for my 57” TV any longer, the so called warranty I paid $400 for said a board needs repaired. The repairman says they can’t fix the board because its intermittent problems. Called HH Gregg about 6 times or more and they said they couldn’t help me. They sold the extended warranty to another company and they are out of the picture. When I bought the TV with extended warranty I was told new parts for repair or I would get a new TV. I have now been told that if they would replace the TV I would not get the same brand and it would not cost the $2400 I paid, they have to depreciate the TV because its not new any longer, and I may end up with around a $1000 TV but they might send out another repairman to recheck it out and they cant give me any idea how long this all will take, and there is no time limit!