HH Gregg
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Category: Services
Contact Information
United States
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HH Gregg Reviews
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July 25, 2007
No service after the sale!
I spent over $7500 in HH Gregg in less than a year. I bought an LG dryer ($800) and have had problems every since. They have been out to repair it for the same problem 4-5 times, but the company only has one repair service in their system! What is that about? I am not asking for a new one, which should have been given to me after the third time it stopped drying!! I have been trying, with no success, for 2 weeks to get a repair person out to my house or even to call me back!! The customer service sucks! They are unwilling to help you and say that there is not a supervisor around which is a complete crook! I will never buy anything else from them and have talked a bunch of people out of buying their products. I would rather pay a few bucks more and get help when I need it than to step foot in another HH Gregg. They are a bunch of thieves!
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July 16, 2007
Defective products!
Bought a tv on July 3, 57"-got it home, watched for a few days, it was too big. Called HH Gregg told them I wanted to bring it back-just way too big-It took over an hour on the phone for them to "ok" my return (what happened to the 10 day return policy?)~they told me clinically my tv was not too big for my living room. Got to the store, and well they didn't have the paperwork. The problem with the return, I wanted a credit back on my HH Gregg card, they wanted to give me a store credit-I didn't want to be locked into HH Gregg if I couldn't find something suitable. Offered me a free warranty if I'd buy there-so look for new tv. Find one, for more than I originally bought, no problem, asked, is same warranty etc still apply, can I return this one..Salesman Matt Salazar says "yes, everything still applies"... I get it home try to hook it up, sparks flying out of tv.
Called cable, they say disconnect everything, and we'll schedule an appt for repair. So we unplug everything, notice the surge protector broke. So go buy a new one. Tried again, same problem. Called cable back told them problem, they question if my outlet is bad, we replace the outlet, new surge protector. TV still acting up. Cable finally gets here, the cable guy gets shocked, my carpet gets burnt, and after trouble shooting, its not the cable its the 2200.00 tv! Call HH Gregg, get stuck talking to Andrea in Indianpolis, VERY RUDE-talks over me constantly, asks a question about the problem, I tell her the cable guys here let him explain it, she says she dosent want to talk to a cable person-to make a long story short. The local HH Gregg tells me-The tv was sold as all sales final-they will call sony to see if it can be fixed. They wont take the tv back and I am in my 10 return period! Oh and since I didn't buy their extended warranty-carpet is not covered... (What happened to the free warranty if I bought another tv there?).
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July 13, 2007
Mail in rebates!
I bought a mattress with HHGregg in Tennessee back in April and had it delivered. They charged me $59.99 delivery fee, which would be reimbursed when I sent in the rebate form and a copy of my delivery receipt. I did exactly as the lady at the store told me. 10 weeks went by and there was no email, no phone call, no mail with my check or any information regarding my rebate. I got out the copy of the rebate form the lady at the store gave me (I make double copies of everything) and I call the 1-800 number that was supposed to be in Texas yeah right. I get some lady who can hardly speak English so I guess my call went to India. Anyways, they have no record of me at all. I sit there and read to her exactly what the paper says and she accuses me of trying to claim a rebate from 2005. Come to find out, they gave me the WRONG rebate form, which is not my fault. The people at the call center refused to help and now I can't get my rebate back. I have spent over $5,300 since 2002 with that sorry a$$ company. I will NEVER step back into one of their stores again. They need to take all the money they are getting from ripping their customers off and provide better customer service training for their employees.
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June 5, 2007
No customer service!
Bought an Hitachi Plasma. Had problems since day one. HH Gregg would not take it back and had to call Norman Electronics (some company they use for repairs) to repair. Over a month later, still no TV! HH Gregg seems to have no desire to do anything. I would NEVER shop at HH Gregg again in the future. They don't care at all about their customers. I wanted to shop at the new store on the block to give them a chance. So much for that.
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April 17, 2007
No rebate received!
Hhgregg in Huntsville, Alabama. On November 12, 2006 I purchased a mattress and box springs and a 32” LCD TV for a total purchase of 1766.45. This included a delivery charge of $59.99 which was supposed to be rebated. This was submitted within 2-3 days of purchase which would have been approximately November 15, 2006.
I still have not received my rebate after numerous calls to the rebate center and being told every time I called it would be mailed by a certain day and I would receive it shortly after that. I have been very patient about this but this has become ridiculous. It is causing me much stress and it is a bad reflection on hhgregg. I will never buy anything else there and I will encourage everyone I see to not purchase there. I see a lot of people as I am the branch manager of a credit union.
If I do not get immediate satisfaction I will return the mattress and television and I will make sure the media is there to cover it.
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