I began my business with HIT Web Design on 6/5/09. I requested to have a website created in order to support my business, Power Chord Guitar Lessons, LLC. They seemed very eager to help and answer questions up until the point where they have your credit card information. After that, everything went downhill. I was told to wait 7-10 days before a website designer would contact me. After about fifteen days, I called back to see what the hold up was. I was told my account manager had changed and I had to wait another 7-10 days to speak with a website designer. After 5-7 days of persistent calling, speaking with supervisors and speaking with the supervisor's supervisors, I finally got a call from a website designer. My website was done very quickly and to my liking. That is the only time I have ever been satisfied with their service. Since then, I have requested an update on my website. The update took a little longer than I had expected, but I was not too upset. The update took a couple tries to get to something that I liked, but there were still flaws. After calling the editor, Donald Lannon, several times to try and fix the situation, the problems still remain. You can see the problems with the front page of the web site at www.powerchordguitarlessons.com. The unsightly red box to the right of the page can only be seen on browsers other than internet explorer. You can also see that there is an unsightly dark square around the home and information pages and there are shifts around the border of the graphics. Also, after the initial update was made, the website editor that HIT Web Design provides began malfunctioning to the point where I could not use it to make simple edits to my website, as I had been able to do in the past. To clarify, the website editor is used to make simple text edits to the website. In order to get a graphic edit done, the customer has to request an edit from the company. In the past, the web editor shows the entire page and you can edit it to your liking. Now, the editor only shows plain black and white text and is insufficient in making simple edits. Over the past two weeks or so, I have been calling both technical support and Donald Lannon persistently to no avail. When I called technical support, they told me that they could not help me and Jeremy Nelson, a supervisor, had been tasked to fix my web editor. After several attempts to contact him over the phone, including a message or two, I still have not found anyone to speak with about my web editor. Whenever I call HIT Web Design about a problem, it is passed on to someone else. I have spent two hours on the phone trying to get someone to help me before. I have never seen a company who's customer service operates so poorly. If I would have had the foresight to look for complaints on this company before I committed to them, I would have never given them my business. I Googled their name and searched BBB.org to find a plethora of complaints from employees and customers alike.

Hi …Everyone has been calling me and emailing me to find out all the details of how and why I left HIT…the bottom line is I just could not take it any longer ..Sitting at my desk crying 2 and 3 times a day is just not what I see as my future with a successful company ….When I started with this company 4 + years ago..IT WAS GREAT!!! I BELONGED I was so proud to be making the amount of money I was and helping the company grow to become successful..Giving away thousands in toys and prizes to employees including a Harley Davidson, vacations..ect, ..it was never going to end..Life was great …so I thought…?
I don’t know what happen to the management side of this company all I know is what I felt and went through as an employee.
I feel I have been there long enough to have an opinion and to be heard..
It started to all change about one year ago ..when management started to look at the big picture they either saw “dollar signs “or “oh no were going down”..Either one pushed them into a discussion that would hurt customer wallets, employee’s integrity and their own.
The personal sales training meetings from the owner was great but we never could apply it to our sales pitches because, to the VP it was just a joke and we needed to say and do whatever to get that sale!!
Our sales team pitches were so misleading and just flat out wrong!!! And management may not have liked the way the sales team was being ran ..but nothing was done ! and no one stopped it !!! too much control was given to VPs from the owners with “head turned and one ear and one eye closed “as long as the NUMBERS were hit every day….no one was to be accountable
8 hours a day or more hearing …..…if they’re not going to buy get them off the phone…just say whatever it takes …just get their cc card#. ..If your blanking your staying..meaning you would have to stay after 5 to help the company HIT their numbers even if you had already hit your personal goal which is understandable if everyone on your team was a team player…, and the guilt and looks brought on with walking out the door at 5 was ruthless, having to go to the owners office and ASK and BEG him and give him an EXCUSE and reason why you have to leave at 5pm?…Endless emails telling us were NOT trying, were not good enough, were just not motivated, and need to work harder to feed the kids in Haiti, saving kids in Haiti is an amazing thing, I even donate money every check, but I did not start out working for a Non Profit Org. and my kids and family are just as important to me …emails sent from management may have been sent to motivate us? But we also had 2 very loud and annoying leaders telling us and confirming what we already knew that we were behind!! And the extra stress knowing if I did not get that company money lives and kids were starving in Haiti ..wow the pressure!!!


Also another annoying word was ..Stay GREEN (no one would know the curdle up my spine and what that means unless you were sitting there every day hearing it at least 20 times a hr )…yelling behind my desk as leaders would hit your chair and yell at you to get working and get on the phones ..VPs Throwing and kicking things when he felt we were not “trying” ..at one time the owner told us on a Monday “5 employees WILL BE LET GO on Friday “so all week we walked on pins and needles, mean while we had constant emails telling us how hard it is out in the world to find a job in this economy ….So Friday morning came and for a JOKE one at a time the VP would come to our desk as everyone watched and asked you to go to the conference room..the stress on that floor was bone chilling thick…once we got into the room the owner handed us a paper, … in big black letters it stated “””YOUR SAFE””””how cruel was that… also after many un planned pay cuts, commission changes and unreal expectations and unreachable goals and all the lying to employees the brain washing the cold cold office the having to ask to go to the bathroom, no 15 min brakes scheduled, and 15% pay cut because of the economy, and commission cuts even when hitting your personal goal daily.

The VP is willing to change your numbers because someone knowingly jacked your lead and sold it with him very well knowing !! And after the fact saying sorry nothing I can do it was already in the system…leads being given and taken depending on his mood and who he wants to help that particular day or hour and depending on who stayed late to hit goal. (even though jacking a lead is as bad as stealing money out of my pocket.) As wrong as it may sound on some occasions I was the one that needed help that day and excepted his help.

Reading all the ripoffreports.com consumerreports.com ect… and lying to my customers everyday (I want to sincerley apologize to my thousands of customers to whom I mislead and changed there course in having a successful website), The product and services we were providing was just not worth the commitments I was promising to the customer ..I became a high paid liar!!!… ….all this and much much more within the 4+ YEARS I HAVE A RIGHT TO SPEAK MY MIND…
This is why I Quit I was just one of the weak ones I guess? I just could not cut it …this was what was told to my peers.
Today I visited a friend in the parking lot next to HIT ..20 minutes later I was called by HR asking me by the owners to not converse with HIT employees from the hrs of 8 to 5 …WOW… Because she was afraid I would recruit.
If you haven’t already left I give you the courage and hope to tell you …your better than this company leads you believe …...
PS: already found a new job ..took me one day..and I will be making just as much …feeling Free and appreciated..isn’t that all we really want….

A young salesman at HIT web design, formerly heritage web solutions, named Brandon Byrge lied to me when I signed up with his company.


He led me to believe they were going to make a killer website for $700 for me so I agreed to sign up. He and I went back and forth for a few days going over what features to include and what features not to include. There were some things that I wanted but couldn't afford because they would've cost thousands more. He told me I would receive a 7 page website with a forum with paypal integration and 6 months free hosting. Also, the forum would allow an unlimited number of pictures per profile. A search function would also be available. From here things went straight downhill.


My account manager's name was Gabe Miles, a charming lad who will steal your money while smiling and complimenting you. Gabe Miles immediately wanted me to send him content so the programmer's could start working on the website. I asked him a technical question that he didn't know the answer to and he connected me with a programmer. I asked the programmer to tell me about some of the features I would receive with the forum. He listed some and also told me it would be one picture per profile and a search function would cost extra. I talked with Gabe Miles and he said to get the website that I thought I was getting would cost over $3000 more.


I asked to see a contract for what features I would get for the website I paid for. I was connected to accounting who sent me a receipt that only stated when I paid -nothing else. HIT web design again balked at sending me a contract so I asked to cancel the account. I figured since I had sent them zero content and they did absolutely nothing to design my website it would be an easy cancellation/refund.


HIT wouldn't even offer a partial refund, they left me with nothing. I neither signed nor saw a contract but stupidly gave them my bank information and they began to debit my account. I called VISA's fraud dept and they agreed it was a charge for "services unrendered" and have refunded my $700 back into my account. Now HIT has a merchant dispute with VISA.


If Brandon Byrge or Gabe Miles of HIT web design lie to you and steal your money the best recourse is to file a fraud claim with your bank. I was lucky that I didn't send them any content or else they could claim that they performed work on the website (like changing the background color). Now I see why Gabe Miles was so anxious for me to send him some stuff for the website, they wanted to perform the minimal work, then try to charge me thousands more and offer no refund.


Also, HIT web designs used to be called Heritage web solutions. They were forced to change their name because there were hundreds of complaints just like this one if someone does a google search.


As soon as they sent me the email that stated there would be no refund for my cancellation, Brandon Byrge and Gabe Miles no longer answer my calls or return my messages. They are classless individuals working for a scamster company.

I see some things NEVER change. Things like one's color, ethnicity, OH AND HIT WEB DESIGN FORMERLY KNOWN AS HERITAGE WEB DESIGN!!! Why in God's green earth isn't these scum-bags not in prison?!!! WHY haven't they been exposed publicly for what they really do with people's money and why in God's green earth isn't the attorney general of Utah still not doing a damn thing about the many complaints he or she is getting; they are just sitting on their asses with all the complaints coming through the door and not doing ANYTHING. Mmmm sounds like the roaster and the chickens may live under the same barn! Be careful people the only one to look out for your own interest may be you by not using these fradulent dirtbags in the first place. They became classless to me three years ago and they are still screwing people over. Look I'm sorry if you got screwed to but what is more concerning to me is that current customers and former ones of HIT formerly Heritage Web Design need to bombard the Utah attorney general's office and find out what the heck are they going to do about this dam company before they rob another person!!! I mean this office should have hundreds and hundreds of complaints from the amount of people who stated on ripoffreport.com that they are going to complain to the attorney general office in Utah. So hey, what's the problem up there??!!!

Hit Web Design formally Hertiage Web design.
Sold me a bill of goods, sound professional.
Currently, 4 weeks behind schedule, couldnt get anyone to respond for 3 weeks.
Website is not custom, just a simple template.
Requesting my money back.