Hollywood Video
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Category: Services
Contact Information
United States
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Hollywood Video Reviews
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October 2, 2008
E-4 Policy
Hollywood Video's E-4 policy sucks. Why do you make it hard on your employees if they don't ask me as a customer a certain question? This should be illegal to fire someone for not asking a question. As a longtime customer of Hollywood it is very annoying to have the same question asked over & over again. E-4 is ok for the executives trying to keep the store in business and make a profit, but what about your employees who probably consist of striving students and retirees. I personally think your executives need to go back to the drawing board or round table to re-think this absurd policy. My son is 18, college student but I would not allow him to work for your company with these policies.
I really feel sorry for your hard working employees and I know the turn over is humongous.
E-4 should stand for Earn, Executive, Expense, Every-time
Thanks You,
Concern Customer & Mom
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August 24, 2008
Late fees on Cd movie returned on time
We went to rent a movie from Hollywood Video and we had late charges of 17.oo dollars. We had not rented a movie since June and we do not have the movie we returned it. Some one else rented the movie and they did not give us credit for returning the movie and put late charges on our account. The girl working took half of the charges off but thats not the point I was charged for something that I did not do. She indicated that it happened a lot at that store. What I think is friends rent the movies and char it to someone account.
This is the same thing that Blockbuster did to us a few years ago and the customer has no recourse except to stand and watch them check back in the movies you return. Wasting our time . Mary Techau
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July 22, 2008
Poor service
Use two video stores and returned videos in on time, but wrong store. These are two California franchises (Antelope and Citrus Heights) Been a long-time customer and accounts have addresses and phone. Neither called or wrote late notice. Hadn't rented videos there for 45 days, so when we did, we got a lovely late fee bill for over $100! We had to pay the bill, but called corporate office, who advised us the videos were STILL at the wrong store and we would be charged daily until we returned. Another $5 in gas later, we went to the video store to retrieve and return, but they said the had already been returned, WTF? I will file a formal complaint. I rarely ever complain, but sometimes, like today, I will! Thanks for letting me vent!
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May 19, 2008
They've stolen my money
Today I went to the Hollywood Video located right up the road from where I live like I usually do (almost weekly) and will never go there again.
First we were told that had over $8 in late fees from some things that we rented at least 2 months ago. I am never late with my movie because I drive past this location almost daily anyway. Plus, in the many times we have rented since then, we have never been told that we had any late fees.
Then we got the same candy we also get that they put into special bundle pricing and were charged full price (almost double) what we usually pay and what they have advertised. We were informed that they changed which candies applied for the bundle. That would be fine but there is no signing to tell you that things have changed or anything telling you which candies do apply to the special pricing.
We paid it any way and also rented a video game with a free rental coupon that was in a mail-out ad. We then left after paying.
We got home and took out the receipt to put it away and noticed that we had been charged $.25 for a play guard fee on the game. This fee is optional on all games and movie rentals. I know this because not only have I been renting games frequently from this same location, but also because there is a sign sitting on their registers stating this. ("Add play-guard on your rental for an additional $.25.")
We then returned to the store to tell them that we did not authorize that charge and that we wanted our money back. The employee then told us that it was a mandatory charge on all of the game rentals for next generation gaming consoles. Again, this is obviously a lie because of my previous experiences and the sign that was clearly sitting right in front of my face.
The employee was also very unprofessional in dress. He was wearing a black polo shirt with a design on it. The shirt was un-tucked and faded. I had to ask him for his name because he was not wearing a name tag. He was wearing nothing identifying him as an employee what-so-ever.
He told me his name was Collins. I am only assuming that this is his last name. I know from previous jobs that employers should identify themselves by their first name. Sounds to me like he didn't want us to know his name for fear of our complaints.
So after being stolen from, lied to, and given horrible service, I will never go to Hollywood Video again. Which is actually a huge inconvenience since I now have to go out of my way to a different rental store. Have emailed their corporate complaints office and am awaiting their response.
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March 13, 2008
Scam and fraud!
My w2 form seems to be lost, I worked at the smyrna store. I quit for another job, also moved from old address. The store said it was sent back to cooperate.
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November 13, 2007
Movie not returned???
This company has informed me that I did not turn in a video that I DID return. I not only returned the video along with the others that day, the clerk and I talked about what a funny movie it was. I remember that clearly. I did not see her check it in since she was talking to me and checking out a customer at the same time.
Point is: The video was returned to their store. Twenty days later, I got a notice in the mail saying I did not return this particular video, the one that the employee and I discussed. I called and talked to an employee there (not the same one). She was rude, insinuating that I was the one at fault, I MUST have it at home, and that I owed for 27 days. I asked for their corporate number - she says they don't have "a corporate" ????
OMG
Then I asked her who governs the store she works in. She finally calls over a manager. He is pleasant and says they will "look" for the video. I ask him what happens if he does not "find" the video. He says I will owe $14.99 for the video and the overdue charges will be "forgiven".
Okay....
IF they do not find a video that I definitely did turn in, I will have to PAY???
I do a lot of business with this store however, no more. The rudeness and lack of customer service is not surprising. The caliper of people they hire is scary.
Hollywood video, you have just lost ANOTHER customer.
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September 20, 2007
Exorbitant fee, deceptive business practices
Hollywood Video
www.hollywoodvideo.com
-Rented 3 movies in 2006
-Returned them, maybe a little late. I sometimes return videos late and just pay the fee next time I try to rent. Usually is only a few bucks.
-I moved a lot for work (within the U.S. and just returned from a stint abroad). However, my billing address has always been my parent's home. They open up my mail and call me about anything important. They never called about anything to do with video rentals.
-Recently tried to rent at the local Hollywood store I've been going to for the past 10 years.
-Was informed about these 3 rentals.
-Long story short - the manager on duty was so rude and was deliberately shouting at me in order get everyone's attention. She wouldn't tell me how much I owed, she just called me a "liar" and a "thief" and said the "only problem is on your end."
-I just walked out of the store. I've never been so embarrassed and stunned in my life.
My worry is this following:
-When I entered the store, I said "Hi" to one of the teenage clerks reporting to this manager. The clerk said Hi back and then I heard him say to another clerk, "Wow, this person speaks English!" I'm not sure what to make of that comment, but I can't help but think there's some sort of prejudice (FYI: I'm U.S.-born, 100% proud American citizen with no accent.)
-I have one Hollywood late fee letter from 2005, about videos I've already settled. I've read on complaints.com and other websites that Hollywood and Blockbuster deliberately delay actively pursuing collections for a while, in order to compound the late fees. Is that true? If so, I guess it would be better for me to pay off whatever the fee is, but I'm scared that the amount will be into the hundreds of dollars because it's 3 videos and they were due in 2006. It's now late 2007...
-The manager said that their collections agency tried to contact me, but I didn't receive any mail or calls and my contact info has always been the same.
-I recently got all three of my credit reports. Not a mention on any of them from Hollywood Video or their collectors ("Credit Protection Agency", unless I got the name wrong).
-I called Hollywood customer service (did not give them ANY info about me). The rep was, no surprise, very rude as well. She said that I had to go into that particular store to settle my account, but, and I'm sure you'll all understand my feeling on this, I don't ever want to step foot into that store again. She said that she could forward me to collections, but I don't want to deal with those "people" either.
Should I just stay silent and only fight this if they ever do find me? Or should I just pay whatever exorbitant fee to get them off my back (naturally, I'm going to end my membership)?
Any and all advice would be greatly appreciated.
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October 20, 2006
Hollywood Video robbed me of $200
Early this week I was reviewing my very busy monthly Visa card statement. I noticed charges from Hollywood Video that I did not recognize. I called my credit card company and found out they have been charging me the same amount for 15 months. Credit card company told me they could only dispute 3 months of charges. Hollywood Video confirmed thier mistake and told me the best they would do was to credit back six months of charges. When I told them I would sue them they said they would deny me the six month refund if I did. I accepted their six month credit and planned to fight them again after I got the six month refund. Tonight I was watching 20/20 and learned about another effective method of fighting for my refund. That method, of course, is the Internet. I want all 15 months credit returned to me. It is over $200. And a six month refund is not fair or enough. Once again the big company threatens me in to their take it or leave it offer.
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