Where do I begin? This all started on the 21st of October when I decided to purchase and have Home Depot install a couple of storm doors for me. I purchased the measurement option despite having already measured my doors according to the measurement guide supplied by the door manufacturer. In order to have the doors 'professionally installed' my measurements would not be valid so I coughed up the $30 to insure the job was done right. I was patient and let it slide.

A day or two went by and the installer came out to measure my doors and inspect the job site. He came up with the same measurements I did originally, but the $30 dollars guarantees me a professional install, so I'm still happy. Keep in mind that he inspected the job site because this will come up later. He tells me that he will input the measurements into the system that afternoon which pleases me because I need to order the doors by the end of the month in order to qualify for an installation rebate.

28 October, the dates are still not in the system. I order the doors using the installers measurements to take advantage of the rebate offer. The $30 I spent for measurement did me no good, but it still gets me professional workmanship, so I'm still ok with things. I was patient and I let it slide.

Early November, the store calls me and let's me know that my measurements are in the system and I can order my doors. I inform them that I already ordered my doors and thank them for their time. They also inform me that they will contact me as soon as my doors come in so I can schedule my install.

2 to 3 weeks later I call the store to inquire about the status of my order. They inform me that the doors have been there for a week. I was patient and let it slide.

I get the installation scheduled and rework my schedule to accommodate. Three to four days prior to installation, the installer calls me and asks if I have the doors on site. I do not because Home Depot failed to inform me that I would have to pick them up. I was unaware that the installation fees and measurement fees did not cover delivery of the merchandise. Not too big of a deal, but it would have been nice to know that I had to pick the doors up myself or pay the installer to deliver them. Anyway, the day prior to installation, the expediter/installer calls to reschedule me due to the installer going on vacation. I had just spoke to the installer less than a week before this, it must have been a short notice planned vacation. I was patient and let it slide.

I get rescheduled for installation around the middle of December. I am informed that they will arrive between 9 and 11 am and plan my day at work accordingly. The installer showed up at 4 pm. I am upset but I know that this is the last step in the process and I will have professionally installed doors in a few hours and this will all be over. I let it slide.

The day after installation, I come home from work and discover that the wind has ripped my door open causing the push button closer to rip a chunk of wood out of the door frame of my one year old house about the size of my fist. I don't understand how this could happen, seeing as how I'm not a professional storm door installer. That's why I paid for installation in the first place. I called the store and explained the situation. They said they would send somebody out. I felt better.

The day the inspector was scheduled to come by came and went. I called the store again. They seemed surprised that nobody showed up when they were supposed to. I wasn't surprised at all. They rescheduled for the day after. So I rescheduled my day...again.

The inspector showed up at my house on the correct day, only 30 minutes late, which I was actually pleased with. He took a look at the damage, my door frame, and the installation. He stood in my living room and flat out told me that the door was not installed correctly because it was not flush at the bottom and the installers should not have left it like that. Standing in my living room, he also told me that his installers WOULD be able to repair the damage to my door frame, they just wouldn't be able to repaint it. He also said that they would be able to flush up the bottom of the door and replace the damaged hardware. He didn't say they might be able to repair the damage, he promised me and verbally committed the installer. He said would.

This is his explanation of what happened. The door not being flush on the bottom left a gap allowing airflow between my door and the storm door. This allowed pressure to build up enough to pop the latch on the door and release it to the mercy of the wind.

He told me he was disappointed in the installer and it made Home Depot look bad. He conveyed a sense of pride in ownership that I was glad to hear. It sounded like I was dealing with a stand up company that despite the miscommunication was willing to make things right. I was relieved. He said he would be in touch within a week. I was patient.

Four weeks later, I finally had to call Home Depot to find out what was going on. Nobody knew anything, the people I need to talk to are off or on vacation, and messages are not being relayed to the right people. I go to the store 3 times before I am able to talk to the right guy. The right guy is the same inspector that gave me a promise standing in my living room. He lets me know that it is not his installers fault and they cannot repair the damage. The installer did nothing wrong.

Remember that the installer inspected the work site prior to installation day. Not once was the small step down from my threshold to the patio addressed. Even after the install, the installer didn't inform me that the door not being flush on the bottom might be a potential problem. It seems to me that a professional would be able to identify that and at least notify me so that I am aware of it and can address it.

I come home from the store fuming. I am so upset that I can't function. My wife calms me down the best she can. A few hours later I decide to go back to the store to talk to the store manager. I get to the service counter and ask for THE store manager. The man that appears is the same guy that came to my house and told me earlier that day that I'm basically SOL. I know that he is not THE store manager, because someone else's name is on my receipts. I ask to return the doors, I no longer want Home Depot merchandise in my house. There is a 15% restocking fee. I also have to uninstall the door myself. He also tells me that the damaged parts of the door are on order. He said he would order them over 4 weeks prior. I'm not sure why this takes so long, I don't ask. I'm angry, but trying to be polite and hoping for the best.

I come home defeated. I've been run around, misinformed, and lied to. I was offered $150 of store credit. A lot of good that will do me since I don't intend on ever returning to Home Depot. There's another home improvement store here in Abilene, one I've never had any problems with, and they just won my exclusive business by default. I've let many of my coworkers and friends know how I was treated at Home Depot. Many of them have been given the run around or mistreated as well and no longer shop there. I guess I should have talked to them sooner.

CK, you flat out lied to me in my own house. If you didn't have the authority or informed decision making ability to commit your installers to a full repair, you shouldn't have said anything. That's not how you treat people. They'll cover everything except paint. You said it, if I had made it up, I would have included paint.

Where does this leave me? I might get the replacement parts from Home Depot. I'm not holding my breath. Even if I do, I still have to find someone to repair the damage caused by the neglectful installation before I can install that hardware which leaves me with a $300 storm window locked in place at my rear entry. I wonder if I can pay a contractor or carpenter with a $150 Home Depot gift card. I guess I'll wait for my father-in-law to come visit my family while I'm deployed. I trust him. He's a competent carpenter and a stand up guy, and he won't be purchasing anything from Home Depot to repair my house. Thank you Home Depot for making sure I have nothing to worry about while I'm in the Middle East.

Well I just placed this order, however after reading many of the negative comments many of which seem to be in regards to problems with installation measurements etc. It's very important to note that many people in such trades have differant practices when doing measurements, such as carpet etc.
One of these reasons is associated with problems that may arise with which way the carpet may be instlled, some also order extra to be on the safe side.
And lastly many carpet mills have a minum carpet roll size which guarantees that price per square yard, any carpet rolls that must be put on a special order size requires added costs.

As an example sometimes ordering a larger roll is cheaper than ordering a special cut roll size.
Other's have complained about the condition in which their bed had arrived by the shipper, it is important to note that the shipping company is always responsible for the condition the carton is in when the item arrives upon delivery, and from that point it is the responsibility of the buyer to refuse and make a claim for damages with the shipper, (I have had to do this myself).
Once a customer refuses the product for the reason of damaged packaging the shipper will fill out a refusal slip and put the reason for the refusal on the form, (if the item is refused and not excepted no rma is required)in addition any other information may be added such as the specific damage of the carton, this protects you as the consumer, also it is important to note that retailer's never open packages they receive from the manufacturer's unless it is mean't to be a demo, therefor they have no idea of how the contents are packaged and it is unfair to blame any retailer for the lack of reasonable content protection in the packaging area.

One other poster stated it took over 10 days to receive their order, however notice that they ordered the product on 12/15/2006 that was 10 days prior to the Chistmas holiday, this is the busiest shipping and retail weeks of the year.

Do people not have any idea as to how many packages get misrouted, lost damaged during the holiday season? that person is one of the few that complain about everything, and probably have a long history of getting free meals at resturants, because the waitress didn't fill their drink ften enough.

eople need to stop being so selfish and start thinking for the better of us not me, or them.
Nothing is ever perfect, go buy a brand new car look at any of them on the car lot long enough and you will find imperfections, live with it.
Sure we should all struggle to make the best of things, and should not be taken advantage of, but we also should hold ourselves with the same manner of duty to humanity as we expect from anyone else, including a fictional entity we call corporations.

We purchased a Pegasus kitchen faucet from Home Depot about a year ago. It supposedly has a lifetime guarantee. About a week ago, the sprayer activation lever broke off. We went back to Home Depot to find out how to get it fixed. We were told to call the manufacturer, which we attempted to do on 3 occasions. After some effort, we found a tech support number, at which we always got voice mail. We left messages twice, and never a call back. Then tried emailing Home Depot about our problem. Never a response from them. I won't buy any plumbing products from Home Depot again, unless it is a Kohler product. Buyer beware!

I purchased an item online that was named incorrectly on the website. I returned it immediately and requested credit for shipping as well, as the item was named and described wrong on the website.

Not only were none of my requests acted on, but it is impossible to plead your case directly to the returns department, as they do not take calls or emails. I was promised twice they would call me, they never did.

On my most recent call I was told that none of my requests were passed on to the returns department, neither for the full credit, nor for the return call I was promised twice.

To add insult to injury I was told that the partial credit was made by issuing me a gift card!

I would by no means use the gift card, as I would not purchase from their online department again!

Incompetence added to an unworkable policy and structure.

Return an item and get a gift card instead of a refund! Outrageous.

This is a copy of the e-mail I sent to the Home Depot customer service center. I did get a reply back stateing they would have someone from the store call me, they never did. I remailed them and told them so, they said it would go to corporate now and some one would call me, still no call. I e-mailed them again, no response as of yet. I did try the customer service line since there is no address or phone number for corporate listed anywhere, but I was on hold for 1/2 an hour before hanging up.

I purchased a 10'x10' Princeton shed on 7/22/04. At no time did the salesperson nor the manager who was also assisting me inform me of any additional items that would be needed to complete the construction of the shed. I was informed that the partially assembled shed came in 2 large boxes/crates and would not fit in my small Ford pickup, so I would need it delivered or rent their truck. When the shed was delivered I found that it was 1 package the size of a sheet of plywood about 8? high (It would have fit on my truck).

After spreading half of the unassembled shed across my lawn and started to build it, I learned from the instruction manual that the flooring and roofing materials were not included. I have no problem putting the shed together, that's why I bought a kit and not a prebuilt shed. I do have a problem not being informed by the salesperson and manager that I needed to purchase additional materials. If I had known this at the time of purchase, I would have looked at a prebuilt shed. After paying $700 for the shed, I do not feel it was necessary or right to have to pay $50 for delivery (which I did not need) and another $200+ for flooring and roofing materials (which I should have been told were not included).

This was an extremely inconvenient situation that required additional trips back to the store, interruptions in my construction time, and more money than I wanted to spend. This problem would have been avoided if the salesperson/manager had been more informative. Something needs to be done so that future customers do not have the same situation happen to them.

I am very frustrated with this situation and hope that you can help alleviate this situation. In what way is Home Depot willing to reimburse me for this problem? I buy a lot from your store; feel it to be better than Lowe's, but I have never had the same situation happen to me at Lowe's.

Please feel free to contact me at any time at work 717-***-*** and/or my home at 717-***-*** if you would like to discuss the matter further. I have not gone back to the Home Depot since and the store is less than a mile from my house.