Not only does this entity overcharge percentages on their credit balances, they charged my bank account twice of almost 4700.00 for payment on the same date. It's taking them 5 days to charge back my bank account. They are not being managed properly for the consumer and conduct bad business in regards to credit. Do not take out credit from them.

The wife and I went to Home Depot to buy a new front door and screen door. Picked out from their "stock", paid a $30 deposit, then waited over 1 week to have some guy come over to "double check" and re-measure the measurements I already provided them. Of course, our measurements provided were correct and is a "stock"/"normal" size. Another week later, get a phone call telling us that everything is "all set" and told us the price, i.e. almost $1k for a $205 front door and $300 screen door. Installation would run us about $200 for the front door and $100 for the screen door. Due to our work schedules, I gave them the "thumbs up" to do the job and paid with my debit card via phone. Got a phone call about 4 hrs later, telling me that we needed a permit for a door! Not sure of our exact code enforcement laws in our county but seemed a little strange but whatever. Was told it was $181 for the permit. Paid again via credit card for that. Got curious and called our local code enforcement supervisor who advised that permits for front doors are $108. Left a message with the installation supervior, or whatever his goofy title is, and asked that he call me back because I had inquires about why the permit price is more than what the codes enforcement department told me.

We purchased a condo in Glendale, AZ in September of 2010. Excited about our bargain, we came back to WV and waited to find a good deal on appliances for the condo. We purchased four major appliances over the phone at the end of November after seeing an ad online. The salesperson worked with us and we thought everything was fine until we set up for delivery.
We set the delivery date for January 26 after clearing it with a friend who was to let the deliverymen in and be there for the installation which was to take about 2 hours. On January 24, the delivery company called and said the appliances were still on back order and delivery was then set for February 2. We explained to the delivery company, GE Delivery Company, that we would like delivery around 10 am because our friend had obligations later in the day. They said OK, they would try. Around 15 minutes before the delivery company closed on February 1, we received a call and they said delivery would be the next day somewhere between 12 and 4 pm. We told them this wouldn't work and the only solution they could offer was somewhere between 8 and 12, which still wouldn't work. They could only give a 4 hour time frame.
We immediately called the Home Depot in Peoria and talked to the manager on duty. He called GE Delivery Company and tried to work out something to fit our time frame and the delivery company wouldn't give him any satisfaction either.
After a lengthy discussion with the manager and getting nowhere, we decided to cancel the order. He said an expediter would call us the next day to credit our account. She called and said the account would be credited and we would receive a check for $125 payment we had made on the appliances. At that time, she informed us that the refrigerator was still on back order which no one had bothered to tell us. So that would have meant another delivery hassle to go through. She said she would inform the sales person about the canceled order and also contact the bank about our refund check.
We received a call a day or two later from another lady, whose name we didn't get. She offered to take $500 off the price of the appliances and have the appliances delivered to the local store to await delivery when we could be in Arizona. Our counter-offer was to take a $1000 off the price. She said she wasn't authorized to do that amount and would have to take it to someone higher up and would get back to us the next day. We still haven't heard anything from her.
We finally called the Customer Care Center in Atlanta and told them the whole story. They were to contact the local store in Peoria and try to work something out. After several days, the original complaint taker passed us off to another person to deal with the complaint. Following this, we finally received a call from another store manager at the Home Depot in Peoria and she said there was no way they would give us $1000 off on the appliances.
The case worker in Atlanta returned our call and informed us that Home Depot would not give us the discount we asked for and could not give any explanation why they wouldn't nor did they have any kind of counter-offer. He told us case closed, we had gone as high as we could with the complaint. We made it clear to everyone we spoke with that we had hoped to buy flooring and several more things to do our remodeling of the condo. We were looking at one stop shopping and had hoped Home Depot would fill the bill. Obviously not!!!
In the meantime, we have found out that GE Delivery Company has a very lousy track record with Home Depot's delivery, not just in Arizona but all over. Much to our dismay, we found out our sales person had not been informed that he had lost a significant sale until we told him.
In our opinion, there is not customer service in any stage of Home Depot nor is there any communication between the management and the sales people.
We will now take our business to someone on the local level in the Glendale-Phoenix area when it comes to remodeling our condo. We have also told a lot of people they shouldn't deal with Home Depot and they have agreed to do so. Please beware when dealing with Home Depot and having anything delivered.


A

I was a customer of Home Depot, and as a veteran used the discount they offered to us. Last weekend went into the Glen Mills store and wanted to purchase the items I would need to redo a floor in a bathroom. When I went to check out I was told they changed their policy. Now the discount was only offered to active, retired or those with a service connected problem. I put the items back and went to Lowes where the military discount was not only accepted but I was thanked for my service. A veteran is a veteran. I served for six years and spent a year in Viet Nam. But since I was one of the fortunate that made it back without being injured, my service is deemed not good enough to qualify for the discount. I called Home Depot to see if what I was told at the store was in fact the company policy and the person I spoke with told me it was. There are millions of us out there that served our country with pride, even during a time when it was not a popular thing to have done. I for one am proud of my service and thrilled that I was one of the lucky one's that made it back alive. Think about my comments before you decide which big box home improvement store you decide to shop in. Thank for the chance to pass this along. Klaus

ON 3/17/2009 WALKING BACK TO WORK DESK @ HOME DEPOT CASCADE #130 ATLANTA ..CUST.TURNED LUMBER CART IN MY PATH TRIED TO STOP FOR FALLING OVER CART WENT AIRBORNE . FELL OVER CART ON MY RIGHT KNEE AND WRISTS ...FILED COMPLAINT..THEY WAITED NINE MONTHS BEFORE THEY WOULD GIVE ME MRI..TORN LIGAMENT...AFTER THAT LIBERTY MUTUAL HAVE BEEN TRYING AND SPENDING LOTS OF MONEY TO NOT REPLACE MY KNEE ..THAT THEIR DR.[DR. RAINES] SAID I NEEDED...IS THIS HOW HOME DEPOT TREATS ASSOCIATES 12 YEARS OF SERVICE... I AM STILL FIGHTING FOR MY HEALTH THIS CASE WORKER JOSH SPARKS HAS TREATED ME LIKE I AM JUST SOME IDIOT..WHY WOULD HOME DEPOT HAVE A INSURANCE COMPANY LIKE LIBERTY MUTUAL WORKING FOR THEM ..THEY KNOW THAT HOME DEPOT IS A IS SOMETIMES A DANGEROUS PLACE TO WORK...