First, I am a stock holder in Home Depot. That is not going to last after what I've experienced with Home Depot. June 24/25, 2010 I bought 52 boxes of floor tiles, 780 tiles in all, paid for them in full then and put them on HOLD for my contractor to pick up. When he went to pick up they were not on hold but he had to wait 2 hours, OF MY TIME, to get them. They had not put them on hold at all! This was MY TIME that I was paying for that HD used up due to the inefficiency of the tile dept at Home Depot, El Con, Tucson, Arizona. My tile layer was furious and so am I.
This is inecusable and I don't want to hold stock in this company any longer.
Of course making a complaint is useless. I'm only adding on to hundreds of other complaints which are read by NO ONE. I have other complaints about Home Depot service that I won't go into. All I can say is: SHAME ON YOU HOME DEPOT for not caring just because you are a mega outfit and don't have to.
You have lost another yet customer.

I PURCHASED GE WATER HEATER FROM HOME DEPOT, THEY CONTRACT WITH SUPERIOR WATER, THEYCHARGED 398.00 FOR WATERHEATER, THEY CHARGED ME 950.00 TOTAL FOR INSULATION AND WATER HEATER, THEY CHARGED ME FOR PARTS THEY DID NOT USE. I WILL NEVER BUY FROM HOME DEPOT, TRIED TO GET RESOLVED BIG RUN AROUND.

We had a dishwasher installed by Home Depot. They didn't tighten the supply hose, and it ended up flooding the kitchen on 6/17/2010. My local store has been very helpful, but they have used a company called VTK who have really been impossible to work with. They refuse to schedule their appts, just expecting us to sit here day after day and wonder if they are going to show up. They make mistake after mistake, meaning that what should have been completed by 6/23 or so is still not complete.

VTK sent a plumber out 6 hours after we called to tighten the connector. They then sent a company out 22 hours later to put fans and dehumidifiers in the home. By now the ceiling in the downstairs bath, and the floor in the kitchen were saturated, despite our best efforts to try and clean up as much water as possible. We were assured that our home would be returned to the condition it was in prior to the flood.

The kitchen floor had been installed on 6/15/2010. It had to be ripped up. The ceiling in the downstairs bath had to be partially removed. The fans and dehumidifiers ran Friday, Saturday, Sunday, and Monday - 24/7. My electric bill is 70% higher than last month and almost that from last year. A patch needed to be installed in the subflooring. This meant the dishwasher needed to be removed. It is still sitting in the dining room. They did not plug the hole that the dishwasher drains into in the garbage disposal, andl while doing dishes, we found out that we were again flooding the same area. It only took about 4 hours to get a plumber to take care of it this time.

In the meantime, the ceiling downstairs was patched, and VTK was arrogant enough to decide that the ceiling should be different than what it was. All of my ceilings are swirled, but VTK doesn't have anyone who knows how to do it properly, so they decided they would paint the ceiling with sand paint. When they were told that the sand had to come off, it was not acceptable, they did scrape of the sand and proceed to slap a very thick layer of mud on the ceiling and make the most horrible mess out of the "swirls" you have ever seen. That was on Saturday 6/26/2010. They assured me that they would be back today 6/29/2010 to sand the ceiling down and paint it and that would fix it. Of course they didn't show up.

The people to install the floor did show up however. They put a layer of rapid set cement over the patched area (took 15 inutes), and then went to breakfast while it set. OK - they came back and started installing the floor. The original floor took 5 1/2 boxes to complete, but the guys only brought 5 boxes, saying they could stretch it to make it work. They ended up using the extra box that I hadn't yet taken back, but they still aren't done. The first half of the floor went pretty well, but then they guys started rushing because they were told they had to be back at base by 6 pm. When we told them that they were getting sloppy, and the last row was not straight, they ripped out the last two rows and left. They say they will be back in the morning. Somehow I am not very confident they will be.

They are rude and I will never shop there again and they kill people with their filthy sloppy stores!!

I bought thomasville cabinets from Home Depot in NJ on 4/3/2010. When I received cabinets from Thomasville, 18 out of 29 boxes had scratched, dented, or chipped on cabinets or doors. So the Home Depot kitchen designer and Thomasville sale rep. came to my home for an in-house investigation. The sale rep. replaced doors, and two cabinets but he wouldn't replace other cabinets because those cabinets are between other cabinets so those scratches will not be displayed after installation.

One day, Home Depot informed me to pickup an island's decorative panel and skin so I went to Home Depot and opened the box with kitchen designer and we found the island skin was dented at the corner. Last week, I received 15 boxes of replacement from thomasville and I found 4 out of 15 had certain level of scratches or dents.

If I include all boxes, replacement included, that I have received from Thomasville, there are 23 out of 45 boxes damaged.

I have no confidence on thomasville cabinets and I regretted that I didn't do a research before I bought Thomasville cabinets.

Many of my friends who bought other designer's cabinets didn't complain about the quality of cabinets.

Be fair to said, Home Depot's kitche designer and Thomasville's sale rep. were very responsible and quick reaction on my cabinets but THOMASVILLE CABINETS HAS POOR POOR POOR QUALITY.