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Rabilone
December 13, 2010
I ended up losing $230 and received nothing
Complete sham - you need to spend hours reading all the fine print, and even when you do and review with their customer service reps to make sure you follow all guidelines, they still find a way to slam you with unbelievable stocking fees (65%). Basically I ended up losing $230 and received nothing when I bought a washing machine and tried to return it. Even though a customer service rep told me I was "fine" and they would pick it back up for no charge, they took it back and hit me with a restocking fee they said they wouldn't charge. Unbelievable. Avoid at ALL costs.
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October 13, 2008
Return Policy Terrible
This company is TERRIBLE. I have never had worse customer service in my life. I bought my wife a place setting of Sterling Silver Francis I for her birthday. As it turns out, there are 2 different kinds of dinner place settings, the difference being the size of the fork. I purchased the silver one month before her Birthday, since I wanted to make sure it was here for her to open. When we discovered that the size of the fork was different, I called homeclick to get exchange the fork and/or entire place setting, which was still in its original packaging, and was told that since 30 days had elapsed since my purchase a return or exchange would not be possible. I GOT PUNISHED FOR BEING THOUGHTFUL AND NOT SHOPPING LAST MINUTE!!! Needless to say I had a problem here. After numerous emails and 2 months of arguing with a HORRIBLE customer service agent named Dianna Corbett, I was "ALLOWED" to return the items less a restocking fee - for items that they already keep in stock! I will NEVER shop here again and you shouldn't either. Do yourself a favor - pay more money and shop locally.
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