Complete sham - you need to spend hours reading all the fine print, and even when you do and review with their customer service reps to make sure you follow all guidelines, they still find a way to slam you with unbelievable stocking fees (65%). Basically I ended up losing $230 and received nothing when I bought a washing machine and tried to return it. Even though a customer service rep told me I was "fine" and they would pick it back up for no charge, they took it back and hit me with a restocking fee they said they wouldn't charge. Unbelievable. Avoid at ALL costs. read full review »