We ordered a modular Kitchen for our new flat in Whitefield for a total amount of Rs. 1.2 lakhs. The full payments were made in mid September 2008 and we were prpmised that the Kitchen will be delivred and completed within 45 days. It was not until end of November 2008 that they even started the work. They did part completion and the rest of the work was happening in installments. When they finally finished and delivered the Kitchen in full, it was Feb 2009!
To our dismay, the parts started coming off, one of the shutters (supposed to be water-proof) started swelling up like a baloon on top. We called and complained several times. Finally it took them 2 months to attend to the call - they came took some "good quality" pictures on someones cellphone and promised that they would send it to the manufacturer and get the parts replaced. Six more months have passed and nothing has happened. The manager of the Modular Kitchen section, Mr. Nirmal, no longer takes my calls. Mr. Vijay, who reports into him is also equally indifferent. What was promised by Ms. Rajini, the sales/design executive at the Kitchen section, has not been fulfilled by Hometown.
The Kitchen is in such a bad shape that I am planning to go to consumer court for a full refund, so I can redo the kitchen.
Please advise.