My AC upstairs went out and so I called the claims dept to file a claim. They said they would have a technician get back to me shortly. A day passed and no word. Called back and was told they were still looking for a technician. Another day passed. Day 3, called back, and was told they can't find a technician. Escalated to supervisor and was given the run-around as to why they couldn't find a technician. Because they couldn't find one that would honor their contract (i.e. the technician wanted to charge the consumer up front and let the consumer seek reimbursement from Home Choice). Finally, after much aggravated calling, they found me a technician. The technician called me to set up a time and told me I would be responsible for paying all the fees up front and seeking reimbursement from Home Choice, which is a direct contradiction from what I was told. When I asked why I had to pay more than my $65 deductible, I was told because the home warranty companies and this one in particular, are unreliable to pay the contracted technician. They look for any excuse not to pay. Day 4, still no technician, still no fixed AC. Temps above 87 up stairs with an 11 mo. old baby. This company is a fraud. Their customer service is a joke. One lady didn't even know what a call log is. They say they will call you back and never do. Stay away from this company. They are a major fraud!