My AC upstairs went out and so I called the claims dept to file a claim. They said they would have a technician get back to me shortly. A day passed and no word. Called back and was told they were still looking for a technician. Another day passed. Day 3, called back, and was told they can't find a technician. Escalated to supervisor and was given the run-around as to why they couldn't find a technician. Because they couldn't find one that would honor their contract (i.e. the technician wanted to charge the consumer up front and... read full review »