I purchased this vacuum less than a year ago. ( It has a one year warranty on it) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable, but since it was under warranty to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for 49 dollars, ( about half the new cost of the vacuum). I contacted Hoover, and got the run around, finally they bumped my call up to someone in the corporation office. They gave me the run around also.

So the bottom line is, whatever they say in the warranty, which is in their owners manual, is a false statement. I read the warranty back to the corporate executive and he just said, I cant control what a repair shop will charge.. I said well this is warranty work and your company referred me to this shop for repair, so your company should be liable for any cost, ( as it states in the warranty information, Parts and labor) Needless to say, Im never going to buy a hoover product again, and neither should anyone else, unless they like repaying and paying again for an inferior product.