I purchased this vacuum less than a year ago. ( It has a one year warranty on it) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable, but since it was under warranty to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for 49 dollars, ( about half the new cost of the vacuum). I contacted Hoover, and got the run around, finally they bumped my call up to someone in the corporation office. They... read full review »