Purchased a Hoover Windtunnel cyclonic vacuum in Dec of 2010. Thru Hoover.com, it was a refurb (I have purchased refurbs in the past from other companys and other products without problems.) The vacuum came with a 6 month full warranty (Alot of good its done me.) The vacuum arrived early Jan. It worked correctly for about a week. Then it started overheating and shutting itself off. Then to add to that it quit sucking up anything and started overheating down to the cord. Well I called Hoover.com and spoke with a lady who was very nice. She asked me what I would like a refund or the vacuum fixed. I said I would like the vacuum fixed. (big mistake.) She told me where my local dealer was and that they would take care of everything for me. They lied. My wife took the vacuum to be fixed after two hours of fighting with the repair people and playing phone tag with Hoover they the repair people refused to touch it and the Hoover people said the had no record of my purchase. Long story short I have a record of the purchase. Cant get Hoover.com to fix it or take it back. Cant even get them on the phone now.