sell us a hp laptop for $500 and haven use untill 2 month keep having problem cant turn on and go back more than 6 times to ask for repair but not a will 1 week plus cant on again.

I purchased a Computer from them it quite working, I sent it back, they said it was completely broken because I had gotten it wet, Then they said that it wasnt recent, I asked them to send me back the Parts and to repair it, They said they could not send me back my bad parts, I volunteered to drive there, they refused to give me there address, They said they would reasemble it and send it back, Do you think I would of gotten my parts back, They said all the circuit boards need replacing to the tune of 451 dollars, I paid 469 for it and got a 50 dollar mail in rebate.I called the Excutive Offices to complain no one would take my call.Every one I talked to was short, curt and disrespectfull to me.Heres some info on HP, Google them and comb through what pops up, they have been find by the Justice Department for over charging people, They have the poorest customer service and reliability of all the Computers I have ever owned.If I would of known before I bought it what I know now I would have never bought a HP.NEVER BUY A HP THEY ARE GARBAGE.

My husband and I purchased a laptop brand HP (the price QR3099 equal to
530 poundsterling)in Virgin Megastore in Doha, Qatar on thursday feb 17th, 2011
around 8 p.m.
As soon as we got home we set it up and turned it on. Immediately we heard a
loud noise of fan comming from the laptop.
Because the problem persist, we determined to return to the store the next day.

When we talked to the employee he said that we cannot return it unless there's
manufacture defect on it.
We explained the problem and asked the store to check it.
After a couple of days they told us that the problem fixed and the store cannot
tell us what went wrong with the laptop but whatever the problem was, it was
fixed according to the employee.

We went home and turned on the laptop and the EXACT SAME PROBLEM OCCURED. My
husband went back to the store immediately and the employee said that the loud
noise is normal.


NORMAL????

My husband and I have been dealing with laptop for more than 10 years and we
know it for sure that THERE IS something WRONG. The very loud noise (it sounds
as if the computer working very hard and the fan keeps sounding as if the
computer is trying to reboot. bear in mind we just turned it on and hasnt put
any file into the computer yet so the machine is not supposed to sound working
hard) is not supposed to be there! the store staff kept bluffing trying to make
us accept the condition of the defected laptop.

She refuse to refund our money and said IT IS THE STORE POLICY THAT THERE IS NO
REFUND OR EXCHANGE. IF IT IS DEFECTIVE THE CUSTOMER SHOULD SEND IT TO THE
SERVICE CENTER AND IF THE SERVICE CENTER CANNOT FIX THE PROBLEM THEY WILL
CONSIDER TO EXCHANGE THE PRODUCT. But what is the acceptable timeline To wait
until it gets fix? this is a brand new laptop we are talking about not the one
that has been used and suddenly get damaged! It should be THE VIRGIN MEGASTORE
RESPONSIBILITY TO DEAL WITH THE DAMAGED PRODUCT BECAUSE THE STORE CAN RETURN IT
TO THE MANUFACTURER!

I am very surprise of the staff statement since we haven't got any chance to use
it yet. It damaged already when we received it. We asked to talk to the manager
and she says the manager is away. I went there again by myself few days later
and still the manager is no where to find. Talking to the store employee is like
TALKING TO A TOMB ! all of them just repeat the "it is store policy...".
EVENTHOUGH THE PRODUCT HAS BEEN DAMAGED THEY STILL REFUSE TO REFUND??? AND KEEP
SELLING IT???? IS IT HOW THE VIRGIN STORE MAKE MONEY ALL OVER THE WORLD??? This
is a LOW MORAL trading practise.

It has been 2 (TWO) WEEKS since I bought it and I have never been able to use
it.
The store still refuse to refund our money!
This is getting STRESSFULL because I really need the laptop ASAP. I will go on
vacation for a month start end of march which means that if I wait until they
fix the problem, it will be another 2 months till I can use it and I am sure the
store will use it as a ground not to refund my money back because it has been
over 1 month.

I am VERY DISSAPOINTED for the service I have in Virgin Megastore (I should
refer to it from now on as Virgin MegaTHIEF).
If I dont hear anything from the Virgin headquarter regarding my case WITHIN FEW
DAYS, I am so determined to write a CONSUMER COMPLAINT REPORT in the media here
just to alert other potential victim. Not only the media in Qatar but also
online media, I really dont want anybody to have the same bad experience as I
do. This irresponsible merchant shouldn't be out in the market.

I hope the virgin store can evaluate my case and do a responsible action to your
customer.
call me to my mobile : +974 334 81091


your VERY UNHAPPY customer
Yossi anas

HP laptops a big Disappointment to buy (My every parts are require replacement)
BUY IT BUT OWN RISK
Serial No: INA01401LF
Product No: WP670PA#ACJ

Its a matter of great shame for HP in which faith i purchased this laptop. I bought My laptop DV4 TU2110 in april 28, 2010. After buying I am continuously reporting different issues with my laptop.
First i reported my battery is faulty but as i went to service station they did not get agree. Then I faced problem in my Hard disk and after checking my laptop they confirmed the issue and reported that my hard disk is defective and give me replacement on 21.10.10 (Ref.No: 4621150212).
After few days again I reported problem in my battery...but they diagnose it and reported as problem in my charger not in battery and they replaced my charger on 25.10.10 (Sr.No: 4710, simtech computronics ahmedabad, dated 21.10.10).
Now I am again facing problem in my Hard disk. Its Bio test shows Hard disk is defective and it need to be replaced. How is it possible?? only one month before, my Hard disk has replaced by HP service station people and again i am facing same issue. That means i have been replaced with defective Hard disk. I have already complain at support desk (Ref NO: 4622860417)
Now I My battery is also reporting failure.
failure Id :9GA860 53F5AK 8D4U2J-C09603
Case ID is 4623213124.
I am requesting to do needful regarding my case otherwise i will have to file case against HP.


I just want to know how many times i will have to visit HP service station to get it repair...This Laptop has become Night mare for me.

Hello Guys,

My HP laptop got exploded on 17th of July.

There was a explosion of battery three times explosion was so severe it would have killed the person on the spot.

Its pathetic laptop ...please guys Dont buy HP laptop for the sake of brand as it is like keeping atom bomb
in our home.


Anil