my niece pays my bill with hsbc accounts and on 11/09/2009 she payed 112.00 and when she call the next day to see why the money was not took out of her account they told her that they didn't recevie her payment and told her to make another payment so that is what she did when she called on monday they told her that they recevied her payment 11/10/2009 and told her they would cancell the one payment made on 11/11/2009 they also told her that they couldn't look up anytihng by the conformation number that she had off the web site because she pays the bill online and tonight i gave them a call to see if they would refund her, her 112.00 they took out of her account and i also asked if they could mail it to her house or put it back into her account and they told me no they could only mail it to my address i told them that i dont pay the bill she does so put it back into her account the disagreed with me until i put in a change of address so i did and they still disagreed with me i fill that i was not treated fearly and thats why i wrote this complant .