I purchased a Gateway desktop from HSN. On air, the host said that there is an exclusive technical support number for HSN customers. When i received the computer, set it up, no problems until it went into, what i thought, was a hibernation mode. When I moved my mouse or pressed escaped the computer would come out of the hibernation mode but all that came up was the background screen. There were no desktop icons, you couldn't do anything, i had to shut it down at this point. This occurred several times during the day. I tried calling the technical support number given to me by HSN, I couldn't get passed the automated system. I repeatedly put in the SNID number verbally and manually, with no recognition of the number the automated system would hang up on me. I called HSN 2 more times and received two more numbers for a TOTAL of 3 Gateway technical support numbers and they all did the same thing.

I am returning my computer and HSN didn't know if i would be mailed labels to return it OR if UPS would just show up at my door in approximately 7-10 days.